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Shipping Supervisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly motivated and seasoned professional with 15+ years of procurement and warehouse/factory leadership experience; obtained from positions within manufacturing environments. A professional, creative, and service-oriented team player adept at operating in high stress environments; offering a strong work ethic and determination to complete tasks in a timely manner, accurate and detail-oriented with extensive book keeping and clerical knowledge, with a unique combination of technical and analytical skills.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
02/2015 to Current Shipping Supervisor Ardagh Group | Rosemont, IL,
  • Supervises employees engaged in verifying and keeping records on incoming and outgoing shipments and in preparing items for shipment.
  • Oversees incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments.
  • Ensures compliance with DOT regulations including the review of daily drivers log sheets, accident reporting and investigation, drug testing requirements, and transportation equipment maintenance.
  • Prepares daily management reports.
  • Maintains various files and records both computerized and hard copy files.
  • Provides initial and ongoing training and evaluation to assigned delivery personnel related to job duties and performance expectations.
  • Supervises employees who count, weigh, and identify items in receiving and shipping department.
  • Directs movement of shipments from shipping and receiving platform to storage and work areas.
  • Compiles records of unfilled orders.
  • Prepares bills of lading.
  • Provides supervision, training, scheduling, and guidance to shipping personnel.
  • Plans, organizes, and supervises the delivery function of the department ensuring timely and efficient delivery of high quality products.
  • Coordinates with the plant manager, plant supervisor, production scheduler and other plant personnel in order to attain delivery, cost, and quality of service objectives.
  • Works effectively with company and contract carriers to schedule deliveries and the pickup of returned material.
  • Ensures the cost effectiveness of the delivery function, including the control of labor utilization- preventing excess hours, downtown, and overtime, and efficient usage of transportation related equipment.
  • Fosters positive working relationships.
  • Studies shipping notices, bill of lading, invoices, orders, work assignments, shipping methods.
  • Determines routing and legal load limits of trucks according to established schedules and weight limits of states.
  • Inspects loading operations to ensure compliance with shipping specification.
  • Direct, coordinate, and evaluate the activities of fleet services.
  • Responsibility is delegated to further attain goals and objectives in these areas.
  • Ensure products are delivered on time, and correctly, at or greater than targeted goals.
  • Maintain delivery efficiency rates at targeted levels.
  • Supervise activities of fleet dispatcher and delivery drivers; interface with shipping office, inside sales, production lines and other departments as necessary in order to ensure delivery trucks are loaded and delivery times are met as well as desired customer service outcomes.
  • Interact directly with customers on a limited basis in order to resolve complaints of handling damage, delivery times and/ or document accuracy.
  • Participate as an active member of the company’s safety effort.
  • Conduct weekly safety meetings, ensure training of associates, enforce company safety regulations, and work closely with the Safety Specialist to provide ongoing safety improvements.
  • Maintain safety performance levels at or below targeted goals.
  • Safety performance goals include number of incidents, incident rates, severity rates, and worker’s compensation cost per hour.
  • Perform various administrative tasks: approve payroll, write evaluations, write various associate memos, and records shift efficiency statistics.
  • Ensure accuracy of department inventories, orders department supplies.
12/2018 to 12/2019 Server/Bartender The Paradies Shops | Newark, NJ,
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
  • Keeps kitchen staff informed by noting timing of meal progression.
  • Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
  • Responds to additional patron requirements by inquiring of needs and observing dining process.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
  • Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
05/2014 to 01/2015 Accounts Receivable Support Specialist Exp World Holdings Inc. | Jackson, MS,
  • Performed quality assurance on collection calls to ensure proper customer service protocol was followed.
  • Instructed personnel on possible improvement tactics for future calls.
  • Processed payments utilizing Oracle Software.
  • Processed billing statements and receipts for customer invoices as well as POD requests.
  • Researched and managed customer accounts to ensure accuracy in all facets.
12/2012 to 12/2013 Server/Bartender The Paradies Shops | Pittsburgh, PA,
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
  • Keeps kitchen staff informed by noting timing of meal progression.
  • Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
  • Responds to additional patron requirements by inquiring of needs and observing dining process.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
  • Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
12/2010 to 04/2014 Procurement Clerk/Buyer Ultradent Products | Salt Lake City, UT,
  • Managed supply base to include renewal of agreements and assisting suppliers in problem solving and tracking corrective actions.
  • Conducted commercial supplier assessments for potential new suppliers.
  • Gathered and analyzed supplier data to prepare analysis and recommendation for supplier selection.
  • Worked with suppliers to develop continuous improvement plans, metrics to monitor performance, and cost savings plans.
  • Independently troubleshot issues/concerns and determined course of action.
  • Analyzed customer purchasing history to determine future quantities to purchase.
  • Performed Just in Time ordering.
  • Maintained inventory controls to ensure appropriate product levels.
  • Obtained cycle counts.
  • Assisting purchasing group in creating and implementing process / system improvements.
  • Process receiving and invoices to relay to accounts payable.
  • Communicated with sales and vendors to accommodate variations of orders sizes.
03/2007 to 12/2010 Shipping Clerk The Realreal, Inc. | Remote - Chicago, IL,
  • Supervised material flow, storage, and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Packed containers and re-packed damaged containers.
  • Unloaded, picked, staged, and loaded products for shipping.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
  • Verified and recorded the count and condition of cargo received.
  • Worked at a rapid pace to meet tight deadlines.
10/2006 to 03/2007 Customer Returns Specialist Fraser | Saint Paul, MN,
  • Trained 100 new employees quarterly.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Created new processes and systems for increasing customer service satisfaction.
  • Processed and issued money orders for customers.
  • Processed merchandise returns and exchanges.
04/2006 to 07/2006 Clerk IAWP | City, STATE,
  • Verified that information in the computer system was up-to-date and accurate.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Eliminated outdated records by sending the records to be scanned.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence.
05/2002 to 10/2006 Hostess/Server/Dishwasher/Cook Thai Smile | City, STATE,
  • Accepted payment from customers and made change as necessary.
  • Cleaned bars, work areas, and tables.
  • Took orders from patrons for food or beverages.
  • Greeted guests and sat them at tables or in waiting areas.
  • Performed dishwasher duties.
  • Located items requested by customers.
  • Regularly checked on guests' satisfaction.
Education and Training
Expected in 2011 | Studied Human Resource Management Bluegrass Community and Technical College, Lexington, KY GPA:
GPA: 3.2
Expected in 2006 High School Diploma | Western Hills High School, Frankfort, KY GPA:
Pep Club, Dance Team, Y club, Who’s Who among American High School Students, Youth Salute, GPA: 3.4
Additional Information
  • AWARDS , Perfect Attendance Award, 5 years of service Acknowledgment, Employee of the Month Award, Ambassador Award for training, and Activities committee president

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Resume Overview

School Attended
  • Bluegrass Community and Technical College
  • Western Hills High School
Job Titles Held:
  • Shipping Supervisor
  • Server/Bartender
  • Accounts Receivable Support Specialist
  • Server/Bartender
  • Procurement Clerk/Buyer
  • Shipping Clerk
  • Customer Returns Specialist
  • Clerk
  • Hostess/Server/Dishwasher/Cook
Degrees
  • High School Diploma