Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Detail-oriented [Job Title] with [Number] years of [Type] experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle. Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.+

  • SAP familiarity
  • Shipment checks
  • Inventory audits
  • Team management
Shipping Lead, 12/2018 to Current
Ag Growth International IncMarshall, IL,
  • Input shipping information into freight forwarder system to generate bills of lading for each package or container.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Utilized [Software] to organize and maintain shipment records, including [Type], [Type] and [Type] data.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Inventoried [Type] and [Type] areas every [Timeframe] and addressed discrepancies to maintain recordkeeping validity.
  • Updated [Software] system with data such as weights, charges and discrepancies.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Supervised team of [Number] personnel and kept department on schedule.
  • Promoted improvements in process efficiency and productivity by [Action].
Store Co-Manager, 06/2016 to 12/2018
KrogerJonesboro, GA,
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
  • Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answered questions and offered advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Counted product stock to maintain inventory records.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Sales Executive, 06/1994 to 05/2014
Hyatt Hotels Corp.Oakland, CA,
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Increased ongoing revenue from existing customers by [Number]% by encouraging product implementation and utilization.
  • Co-developed and implemented distributor contracting and pricing strategies across all channels.
  • Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
  • Leveraged [Software] CRM solutions to optimize prospecting and sales processes.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Engineered and delivered sales presentations for key influencers and decision makers, demonstrating value through cost savings, ROI and improvements in experience, features and service over competitive offerings.
  • Qualified prospects to determine potential for future sales and prioritize conversion efforts.
  • Established lucrative, long-term relationships with customers by effectively resolving issues and delivering exemplary service.
  • Identified prospect pain points and individual requirements to penetrate accounts, deliver value propositions and move contacts forward through development stages.
  • Exceeded sales goals by [Number]% using consultative and value-driven approach.
  • Strategically planned and implemented business development activities in [Location].
  • Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
  • Created professional sales presentations to creatively communicate product quality and market comparisons to clinical and non-clinical hospital personnel.
  • Developed and implemented new sales strategies to update product lines.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Contacted current and potential clients to promote products and services such as [Product or Service].
  • Provided competitive deals for customers looking to purchase [Product] and [Product].
  • Used various techniques, including cold calling, networking and [Technique] to sell products and services.
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
  • Built effective channel partnerships to enhance company-wide sales and drive group performance.
  • Resolved product issues with manufacturers to maintain relationships with key producers and deliver quality [Product type] to customers.
  • Nurtured relationships with customers using [Skill] and [Skill], which resulted in lucrative business opportunities.
  • Exceeded revenue projections and growth targets by planning and coordinating [Type] product sales.
  • Capitalized on industry changes to corner emerging opportunities and maximize company revenue.
  • Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.
  • Handled collection calls on all completed projects to ensure timely payment while maintaining professional relationships.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Determined customer needs through careful and active listening skills and identified appropriate [Type] solutions within anticipated price range.
  • Reduced process gaps and mentored [Number] sales representatives on sales strategies and best practices.
  • Reviewed [Type] data regularly to identify trends in current customer buying.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
  • Researched new business opportunities by evaluating potential customers' previous buying habits.
  • Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
  • Identified appropriate products and services to meet clients' unique needs.
  • Responded quickly to customer concerns and inquiries by phone or email within [Timeframe].
  • Created forecasts of opportunities and documented all follow-up communications in [Software] CRM system.
  • Addressed customer concerns immediately and resolved [Type] issues promptly using [Skill] and [Area of expertise].
  • Enhanced customer relationships while exceeding all sales objectives by [Number]%.
  • Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
  • Attended all company sales trainings to improve skills and learn new selling techniques.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Collaborated with [Departmental team] and [Departmental team] teams to ensure that service offerings provided are applicable to customers' needs.
  • Analyzed growth opportunities to forecast projected business, recognize customer desires and define market resulting in [Number]% profitability increase.
  • Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
Customer Associates, to
Walgreen CoCity, STATE,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Learned [Task] and [Task] to support office needs.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
MBA: Marketing Management, Expected in 03/2004
Nirma University - India,
  • Completed continuing education in Sales and Marketing
Bachelor of Science: Chemistry, Expected in 03/1987
C. U.Shah Science College - India,

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Resume Overview

School Attended

  • Nirma University
  • C. U.Shah Science College

Job Titles Held:

  • Shipping Lead
  • Store Co-Manager
  • Sales Executive
  • Customer Associates


  • MBA
  • Bachelor of Science

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