Shipping Lead Resume Example
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SHIPPING LEAD
Summary
Detail-oriented [Job Title] with [Number] years of [Type] experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle. Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.+
Skills
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Experience
Company Name | City, StateShipping Lead12/2018 - Current
- Input shipping information into freight forwarder system to generate bills of lading for each package or container.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Utilized [Software] to organize and maintain shipment records, including [Type], [Type] and [Type] data.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Inventoried [Type] and [Type] areas every [Timeframe] and addressed discrepancies to maintain recordkeeping validity.
- Updated [Software] system with data such as weights, charges and discrepancies.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Supervised team of [Number] personnel and kept department on schedule.
- Promoted improvements in process efficiency and productivity by [Action].
Company Name | City, StateStore Co-Manager06/2016 - 12/2018
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers.
- Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions and offered advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Counted product stock to maintain inventory records.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Company Name | City, StateSales Executive06/1994 - 05/2014
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Increased ongoing revenue from existing customers by [Number]% by encouraging product implementation and utilization.
- Co-developed and implemented distributor contracting and pricing strategies across all channels.
- Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
- Leveraged [Software] CRM solutions to optimize prospecting and sales processes.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Engineered and delivered sales presentations for key influencers and decision makers, demonstrating value through cost savings, ROI and improvements in experience, features and service over competitive offerings.
- Qualified prospects to determine potential for future sales and prioritize conversion efforts.
- Established lucrative, long-term relationships with customers by effectively resolving issues and delivering exemplary service.
- Identified prospect pain points and individual requirements to penetrate accounts, deliver value propositions and move contacts forward through development stages.
- Exceeded sales goals by [Number]% using consultative and value-driven approach.
- Strategically planned and implemented business development activities in [Location].
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Created professional sales presentations to creatively communicate product quality and marketcomparisons to clinical and non-clinical hospital personnel.
- Developed and implemented new sales strategies to update product lines.
- Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
- Contacted current and potential clients to promote products and services such as [Product or Service].
- Provided competitive deals for customers looking to purchase [Product] and [Product].
- Used various techniques, including cold calling, networking and [Technique] to sell products and services.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Built effective channel partnerships to enhance company-wide sales and drive group performance.
- Resolved product issues with manufacturers to maintain relationships with key producers and deliver quality [Product type] to customers.
- Nurtured relationships with customers using [Skill] and [Skill], which resulted in lucrative business opportunities.
- Exceeded revenue projections and growth targets by planning and coordinating [Type] product sales.
- Capitalized on industry changes to corner emerging opportunities and maximize company revenue.
- Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.
- Handled collection calls on all completed projects to ensure timely payment while maintaining professional relationships.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Determined customer needs through careful and active listening skills and identified appropriate [Type] solutions within anticipated price range.
- Reduced process gaps and mentored [Number] sales representatives on sales strategies and best practices.
- Reviewed [Type] data regularly to identify trends in current customer buying.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
- Researched new business opportunities by evaluating potential customers' previous buying habits.
- Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
- Identified appropriate products and services to meet clients' unique needs.
- Responded quickly to customer concerns and inquiries by phone or email within [Timeframe].
- Created forecasts of opportunities and documented all follow-up communications in [Software] CRM system.
- Addressed customer concerns immediately and resolved [Type] issues promptly using [Skill] and [Area of expertise].
- Enhanced customer relationships while exceeding all sales objectives by [Number]%.
- Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
- Attended all company sales trainings to improve skills and learn new selling techniques.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Collaborated with [Departmental team] and [Departmental team] teams to ensure that service offerings provided are applicable to customers' needs.
- Analyzed growth opportunities to forecast projected business, recognize customer desires and define market resulting in [Number]% profitability increase.
- Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
Company Name | City, StateCustomer Associates
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Learned [Task] and [Task] to support office needs.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Handled all delegated tasks, including [Task] and [Task].
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Nirma University | CityMBA in Marketing Management03/2004
- Completed continuing education in Sales and Marketing
C. U.Shah Science College | CityBachelor of Science in Chemistry03/1987
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Resume Strength
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- Length
- Strong summary
- Clear contact info
- Typos
Resume Overview
School Attended
- Nirma University
- C. U.Shah Science College
Job Titles Held:
- Shipping Lead
- Store Co-Manager
- Sales Executive
- Customer Associates
Degrees
- MBA in Marketing Management
Bachelor of Science in Chemistry
