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Shipping Clerk Resume Example

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SHIPPING CLERK
Summary

Motivated professional with 15+ years of administrative and sales experience. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am seeking a role of increased responsibility and authority.

Skills
  • Customer-oriented
  • Strong interpersonal skills
  • Meticulous attention to detail
  • Dependable and reliable
  • Cheerful and energetic
  • Superior organization skills
  • Administrative, Problem solver
  • Billing, Sales
  • Employee, Travel arrangements
  • Leadership & Management skills
Experience
Shipping Clerk
Kent, WADigital Control Incorporated/Jun 2015 to Current
  • Compared shipment contents with paperwork to support inventory accuracy & records management.
  • Obtained required documentation to move shipments onward.
  • Checked customer orders for accuracy prior to shipment.
  • Create commercial invoices for outgoing shipments
  • Worked with purchasing team to create blanket PO's for new box orders
  • Quote items for customers needing shipping quotes
  • Run visual compliance for new customers and employees
  • Processed personal requests for employees shipments
  • Order boxes as needed and maintained spreadsheet
  • Add new customers to process weaver
  • File AES for international shipments
  • Coordinate with DHL carriers for international shipments
  • Process dangerous goods shipments per DG guidelines
  • Lead scheduler for all DG training courses
  • Quote items for customers needing shipping quotes
  • Trainer for all new employees on Deemed exports
  • Participate in office activities committee and lunches
Account Manager
Lakewood, WARelm West Labels & Packaging/Mar 2014 to Apr 2015
  • Maintain accurate specs, adhering to print and art specification standards.
  • Organize files, develop spreadsheets, fax reports and scan documents.
  • Make copies, send faxes and handle incoming and outgoing correspondence for a busy printing company.
  • Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests.
  • Estimate and quote prices, credit and delivery dates.
  • Collaborate with the creative design team to complete projects on tight deadlines.
  • Handle and process confidential customer information.
  • Update client accounts and information on a daily basis.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Deliver exceptional account service to strengthen customer loyalty.
  • Interact with customers to follow-up on shipping statuses and expedited orders.
  • Developed a rapport with the customer base by handling difficult issues with professionalism.
  • Manage project schedules to guarantee client and in-house graphic and design needs are met on time and within budget.
  • Confirm the appropriate changes are made to resolve customers' changes or problems.
  • Work under strict deadlines and responded to customer's urgent need for product.
  • Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and fax.
Sales Agent
Lacey, WAOcean Sales Ltd/Sep 2011 to Mar 2014
  • Educated customers on products and explain operation of merchandise, quality, value to customers to help customers select products that best fit their personal needs.
  • Answer customers' questions regarding products, prices and availability.
  • Receive and processed cash and credit card payments.
  • Verified that all merchandise is maintained on a daily basis.
  • Attended trade shows and Home shows.
  • Coordinated overnight travel arrangements and accommodations.
  • Administer all opening and closing procedures.
  • Replenish floor stock and process shipments to ensure product availability for customers.
  • Maintained friendly and professional customer interactions.
  • Work as a team member to provide the highest level of service to customers.
Billing and Sales Administration
Kent, WADigital Control Inc/Nov 2000 to Aug 2011
  • Took daily inbound calls, email, and faxes, and manually entered sales orders into database.
  • Processed backorders, credit memos and credit cards for assigned accounts and customers.
  • Communicated with customers via phone, email to obtain payments on outstanding accounts or accounts requiring payment or pre-payment.
  • Opened new customer accounts, including determining customer credit limits.
  • Handled and processed confidential customer information.
  • Recommended and helped customers select product based on their needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently and help maintain a reasonable lead time on product shipments.
  • Researched and resolved billing and invoice problems.
  • Cross-trained and provided back-up for sales and customer service needs.
  • Attended local, and regional trade shows for product development training
Education and Training
Lindbergh High School2000Renton, WA, USA
Some College (No Degree): Business Management Highline Community CollegeDes Moines
Accomplishments
  • Received longevity award for 10+ years of service & dedication
  • Received spot award for going above and beyond job responsibilities
  • Successfully completed the Fred Pryor leadership, team building & coaching skills for managers and supervisors training course.
  • Successfully completed Fred Pryor leadership and management skills for woman's training.
  • Helped transition box manufacture from package it to Box & Foam, saving the company $50k per year.
  • Helped design new Box and Foam ordering website, including part numbers and price negotiation.
  • Helped design and create new boxes for new and upcoming products.
  • Created the process for Box & Foam ordering, to help manage inventory and purchase order accuracy.
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Resume Overview

Companies Worked For:

  • Digital Control Incorporated
  • Relm West Labels & Packaging
  • Ocean Sales Ltd
  • Digital Control Inc

School Attended

  • Lindbergh High School
  • Highline Community College

Job Titles Held:

  • Shipping Clerk
  • Account Manager
  • Sales Agent
  • Billing and Sales Administration

Degrees


  • Some College (No Degree) : Business Management

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