shipping associate resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Package labeling
  • Shipping coordination
  • Housekeeping abilities
  • Data entry
  • Labeling skills
  • Paperwork coordination
  • Quality control
  • Forklift safety
  • Materials transport
  • Safety and compliance
  • Training and development
  • Route planning
  • Technical writing
  • Carrier relations
  • Package preparation
  • Quality Assurance
  • Data evaluation
  • Troubleshooting
  • Clerical
11/09/2 to Current Shipping Associate Charm Sciences Inc | North Andover, MA,
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Assembled product containers and crates.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
07/2017 to 10/2019 Certified Recovery Coach Res-Care, Inc. | Davidson, NC,
  • Implemented personalized treatment plans and monitored progress.
  • Put together list of applicable resources and helped secure necessary referrals.
  • Counseled individuals, families and groups as part of recovery process.
  • Attended treatment meetings to outline and review plans.
  • Provided court testimony detailing client behaviors, treatment plans and progress according to objectives.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
10/2015 to 06/2017 Youth Career Coach Cvs Health | New City, NY,
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Developed career and education plans based on individual needs.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Consulted with clients to build effective search strategies for desired jobs.
  • Maintained case files and documented actions.
  • Worked with individuals to complete application documents for relevant vocations.
  • Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
  • Maintained knowledge of market and diverse career opportunities.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Provided individualized counseling approaches based on socioeconomic status and cultural background.
  • Taught workshops on building resumes, completing applications and searching for jobs.
  • Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes.
  • Helped students evaluate course choices and select relevant classes.
  • Devised and oversaw job fairs and career events.
  • Maintained comprehensive database and file systems of supporting document, test scores and history information.
  • Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Integrated current job search knowledge and technologies into training and manuals.
  • Tested individuals for job aptitudes, personality traits and drug use.
  • Utilized standardized tests to gauge student academic level and personal aptitude.
  • Presented at industry conferences to audiences of up to [Number] students and professionals.
05/1999 to 10/2010 Customer Service Representative Valeo Sylvania | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Relayed productive customer feedback to marketing teams.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in to to Associate of Applied Science | Business Administration/Paralegal IVY Tech, Sellersburg/Madison/Online, GPA:

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Resume Overview

School Attended

  • IVY Tech

Job Titles Held:

  • Shipping Associate
  • Certified Recovery Coach
  • Youth Career Coach
  • Customer Service Representative


  • Associate of Applied Science

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