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shipping and receiving supervisor resume example with 16 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Professional Shipping Supervisor and Warehouse Management offering 6 years of expertise in supervising and training 10+ employees at one time working in a warehouse. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Well-versed in accurately coordinating paperwork such as contracts, purchase orders, requisitions and refund requests. Experienced in working with Quick Books inventory and keeping documentation up-to-date for optimal record keeping.

Skills
  • Production planning
  • Driving and transportation
  • Loading and unloading
  • Staff management
  • Staff supervision
  • Order picking and processing
  • Shipping and receiving
  • Forklift operations
  • Safety and compliance
  • Distribution and warehousing
  • Recycling
  • Customer relations
  • Process and procedure development
  • Organized
  • Supply stocking
Work History
06/2013 to Current Shipping and Receiving Supervisor Penumbra | Alameda, CA,
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day during the peak season.
  • Performed freight processing functions, assisting associates with irregularities in pallet freight.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Managed over $1 million in inventory and 8 employees in 5000 square-foot warehouse for the logistics of company.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Conducted inventory audits with 98% accuracy following company procedures.
  • Trained new staff on job duties, company policies and safety procedures.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Conducted training and change management processes to improve operations.
  • Forklift certified.
06/2013 to Current Production Manager Tegna | San Diego, CA,
  • Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
  • Organized relevant training sessions and personally trained new members of team.
  • Determined quality control standards.
  • Provided status reports to management.
  • Assessed logs and reports to identify inefficiencies, boost production levels and enhance safety.
  • Developed and implemented Standard Operating Procedures on all 26 of our current products.
  • Directed improvements in safety, product quality, service and cost efficiency.
  • Completed and submitted monthly and yearly production and sales reports to support executive decision making.
08/2010 to 05/2013 Para-Educator East Stroudsburg University | East Stroudsburg, PA,
  • Assisted and mentored students in groups of up to 10 by reviewing lesson teachings.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Oversaw groups of up to 20 students at school and off-site locations, maintaining optimal safety and security.
10/2004 to 02/2010 Insurance Representative Altru Health System Clinic | Warroad, MN,
  • Developed and maintained long-term relationships with policyholders and small business entities.
  • Responded to customer calls within 30 minutes to swiftly resolve issues and answer questions.
  • Spent ample time with each customer, going over and explaining documents to ensure key information was understood.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Generated sales by recommending policies and add-ons.
  • Maintained detailed records of customer information and policy sales.
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Connected with prospective clients to set appointments.
  • Stayed in touch with clients to assess changing demands and offer new solutions.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Expected in 05/1993 to to High School Diploma | Columbus Community High School, Columbus Junction, IA GPA:
  • Elected Captain of Track team
  • Graduated with 3.8 GPA
  • Member of National Honor Society
  • Member of school newspaper
  • Member of drama club
  • Member of debate team
  • Member of volleyball, track, bowling and golf team
Expected in 05/1996 to to Associate of Arts | Psychology Iowa Wesleyan University, Mount Pleasant, IA GPA:
  • Majored in Psychology
  • Received track scholarship
  • Member of Pi Beta Phi sorority
  • Elected to president for Pi Beta Phi sorority in 1995
  • Minored in Criminal Justice

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Resume Overview

School Attended

  • Columbus Community High School
  • Iowa Wesleyan University

Job Titles Held:

  • Shipping and Receiving Supervisor
  • Production Manager
  • Para-Educator
  • Insurance Representative

Degrees

  • High School Diploma
  • Associate of Arts

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