Shipping And Receiving Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enterprising Shipping Manager dedicated to keeping department operations smooth and reliable. Knowledgeable about program limitations and procedures. Adept at applying exceptional communication, organizational and analytical skills to managing routine shipping operations and solving complex problems independently. Diplomatic and respectful with productive and dependable nature. Proven skills in pulling, inspecting and packaging items for shipment to domestic and international destinations. Successful at operating equipment, maintaining safety and promoting good relations with clients.

  • P&L comprehension
  • Shipment processing
  • Interactive communication skills
  • Business and financial acumen
  • Documentation Management
  • Inventory auditing
  • Verbal and written communication
Work History
Shipping and Receiving Manager, 08/2016 to 08/2020
Marriott InternationalHacienda Heights, CA,
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Collaborated with Purchasing to manage supplier relationships, product inventory and purchasing across multiple companies.
  • Maintained accurate records in Matrix, including materials weights, bill amounts and identified variances.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Determined most cost-effective procedures and routes for shipments.
  • Negotiated with several different freight companies and received annual contracts resulting in cost savings of 25%.
Administrative Assistant to the President, 12/2007 to 07/2017
ManitowocPhoenix, AZ,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored President's work calendar and scheduled appointments, meetings and travel.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Scheduled office meetings and client appointments for team of 20 professional Sales Rep's.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
Customer Service Specialist, 08/2005 to 12/2007
TMK EnterpirseCity, STATE,
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Educated customers on promotions to enhance sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Entered customer interaction details in Matrix to track requests, document problems and record solutions offered.
Cosmetology License : Cosmetology, Expected in 09/1984
Ravenscroft Beauty College - Fort Wayne, IN
High School Diploma: , Expected in 05/1983
Garrett High School - Garrett, IN

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Resume Strength

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Resume Overview

School Attended
  • Ravenscroft Beauty College
  • Garrett High School
Job Titles Held:
  • Shipping and Receiving Manager
  • Administrative Assistant to the President
  • Customer Service Specialist
  • Cosmetology License
  • High School Diploma