Shipping and Receiving Manager Resume Example
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SHIPPING AND RECEIVING MANAGER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Skills
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Experience
Shipping and Receiving Manager03/2013 － 09/2018Marriott InternationalBreckenridge , CO
- Established transportation cost standards and economical shipping practices.
- Managed vendor relationships to support supply chain and maintain product quality.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service and support to each customer.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Consulted with customers to determine best methods to resolve service and billing issues.
Dispatcher03/2004 － 07/2006Sherwin-WilliamsBountiful , UT
- Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees.
- Accurately and efficiently responded to daily requests.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Kept detailed and updated records of calls in physical and electronic databases.
- Answered calls ,to answer customer questions.
- Performed site evaluations, customer surveys and team audits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Informed customers about billing procedures.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered customer question and addressed concerns.
Receptionist06/2001 － 03/2003Pango GroupLa Quinta , CA
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures
- Worked with MS Office
- Reviewed account and service histories to identify trends and issues.
Education and Training
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Resume Overview
Job Titles Held:
- Shipping and Receiving Manager
- Dispatcher
- Receptionist
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