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Shipping and Receiving Manager Resume Example

Resume Score: 80%

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SHIPPING AND RECEIVING MANAGER
Summary

Ethical [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Credit card payment processing
  • Report creation
  • Freight operations
  • Microsoft Office expertise
  • Call center experience
  • Customer relations
  • Materials transport
Experience
Shipping and Receiving Manager, Oppermann Webbing , July 2013-CurrentPiedmont, SC
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of [Number]% by monitoring zone separation.
  • Adhered to company audit rules during inventory counts with [Number]% accuracy.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Improved efficiency by [Number]% through supervision of [Number] staff working in warehouse.
  • Employed first-in first-out protocols to reduce waste by [Number]%.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Oversaw more than $[Number] in inventory and supervised [Number] employees in [Number] square foot warehouse for [Type] of company.
  • Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
  • Negotiated with [Number] freight companies, which resulted in new contracts that reduced overall shipping costs by [Number]% annually.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Trained staff on material handling processes to reduce shipping times.
  • Monitored $[Amount] freight budget per year.
  • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
  • Prepared departmental contracts for attorney approval.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Successfully led key projects which resulted in [positive outcome].
  • Conducted analysis to address [issue] which led to [positive outcome].
  • Planned and executed [project].
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
Planning Manager, Oppermann Webbing , July 2013-CurrentPiedmont, SC
  • Utilized [Type of Skill] and [Type of Skill] to find solutions to issues and promote diminish conflicts.
  • Stayed abreast of all company and federal regulations to verify compliance of organizational processes.
  • Gathered industry insights and created strategic plans by performing thorough market analysis.
  • Provided outstanding coaching to team of [Number] employees, which boosted efficiency in department.
  • Led complex business transformation projects, including development of work, product development and support and customer training, overseeing all tasks from planning stages to completion.
  • Performed market analysis to gather industry insights and inform strategic plans.
  • Managed new hire trainings and onboarding to keep [Type] department employees aware of company policies and procedures.
  • Oversaw small and large products across [Type] area with collective $[Amount] budget.
Customer Service Representative, Charter Spectrum , February 2011-March 2013Simpsonville, SC
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Reviewed account and service histories to identify trends and issues.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Tracks [number] interactions per hour for auditing, reporting and training purposes.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
Some College (No Degree)Greenville Technical College, GreenvilleSC
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Oppermann Webbing
  • Charter Spectrum

School Attended

  • Greenville Technical College

Job Titles Held:

  • Shipping and Receiving Manager
  • Planning Manager
  • Customer Service Representative

Degrees

  • Some College (No Degree)

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