Shipping and Receiving Manager Resume Example
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SHIPPING AND RECEIVING MANAGER
Summary
Ethical [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
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Experience
Shipping and Receiving Manager, The Millennium Group, July 2013-CurrentDayton , OH
- Oversaw shipping and receiving activities, accomplishing customer pick rate of [Number]% by monitoring zone separation.
- Adhered to company audit rules during inventory counts with [Number]% accuracy.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Improved efficiency by [Number]% through supervision of [Number] staff working in warehouse.
- Employed first-in first-out protocols to reduce waste by [Number]%.
- Considered specific product requirements and accessibility when managing and organizing storage areas.
- Oversaw more than $[Number] in inventory and supervised [Number] employees in [Number] square foot warehouse for [Type] of company.
- Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
- Negotiated with [Number] freight companies, which resulted in new contracts that reduced overall shipping costs by [Number]% annually.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Managed vendor relationships to support supply chain and maintain product quality.
- Trained staff on material handling processes to reduce shipping times.
- Monitored $[Amount] freight budget per year.
- Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
- Prepared departmental contracts for attorney approval.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Successfully led key projects which resulted in [positive outcome].
- Conducted analysis to address [issue] which led to [positive outcome].
- Planned and executed [project].
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
- Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
- Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
Planning Manager, Bakkavor, July 2013-CurrentCarson , CA
- Utilized [Type of Skill] and [Type of Skill] to find solutions to issues and promote diminish conflicts.
- Stayed abreast of all company and federal regulations to verify compliance of organizational processes.
- Gathered industry insights and created strategic plans by performing thorough market analysis.
- Provided outstanding coaching to team of [Number] employees, which boosted efficiency in department.
- Led complex business transformation projects, including development of work, product development and support and customer training, overseeing all tasks from planning stages to completion.
- Performed market analysis to gather industry insights and inform strategic plans.
- Managed new hire trainings and onboarding to keep [Type] department employees aware of company policies and procedures.
- Oversaw small and large products across [Type] area with collective $[Amount] budget.
Customer Service Representative, Circle K Stores, Inc., February 2011-March 2013Savannah , GA
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reviewed account and service histories to identify trends and issues.
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
- Tracks [number] interactions per hour for auditing, reporting and training purposes.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
Some College (No Degree)Greenville Technical College, CityState
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Resume Strength
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- Formatting
- Word choice
- Strong summary
Resume Overview
School Attended
- Greenville Technical College
Job Titles Held:
- Shipping and Receiving Manager
- Planning Manager
- Customer Service Representative
Degrees
- Some College (No Degree)
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