Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Resourceful and adaptable Manager with over 6 years of experience in scheduling, staff training, protocol development, and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management, time management and conflict resolution. A customer-focused leader seeking to leverage background into assistant or operations manager role.

  • Relationship selling
  • Product and service knowledge
  • Product merchandising
  • Social media management
  • Event coordination
  • Team development
  • Strategy development
  • Inventory management
  • Organization
02/2019 to 03/2020 Shipping and Receiving Manager Kasai North America, Inc | Smyrna, TN,
  • Established transportation cost standards and economical shipping practices.
  • Managed day-to-day shipping and receiving, typically overseeing more than 50 packages in 24-hour period.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Trained staff on material handling processes to reduce shipping times.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Learned Shopify, Quickbooks, and ShipStation to support office needs.
  • Earned reputation for good attendance and hard work.
03/2018 to 02/2019 Sales Representative Aaa Northern California, Nevada & Utah | Stockton, CA,
  • Built positive and productive customer connections to drive consistent sales.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Cultivated professional-client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.
  • Created and implemented store displays, promoting sales and growth.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Assisted customers during the selection process and helped choose perfect products to meet individual needs.
  • Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.
  • Planned and followed through with inventory management for the store.
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management, and technical personnel.
  • Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
01/2017 to 02/2018 Store Manager Michaels Stores | Aliso Viejo, CA,
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Processed shipments and maintained stock shelf organization.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Hired, trained, and managed a team of 5-10 associates, including evaluating performance and enforcing disciplinary actions.
  • Reorganized the sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory management with cycle counts, audits, and shrinkage control.
  • Delegated work to employees based on shift requirements, individual strengths, and unique training.
  • Updated store pricing, signage, and merchandising based on current promotions.
  • Minimized financial discrepancies by accurately controlling the monthly operations budget.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Oversaw inventory management to minimize waste.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales, and minimizing shrinkage.
  • Counted cash drawers and made bank deposits.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Supported Smoothie King in managing daily store functions.
Education and Training
Expected in 06/XXX High School Diploma | Oaktree Academy, Virginia Beach, VA, GPA:
Activities and Honors

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  • Oaktree Academy

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  • Shipping and Receiving Manager
  • Sales Representative
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  • High School Diploma

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