Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Resourceful and adaptable Manager with over 6 years of experience in scheduling, staff training, protocol development, and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management, time management and conflict resolution. A customer-focused leader seeking to leverage background into assistant or operations manager role.
Skills
Relationship selling
Product and service knowledge
Product merchandising
Social media management
Event coordination
Team development
Strategy development
Inventory management
Organization
Experience
02/2019 to 03/2020Shipping and Receiving ManagerKasai North America, Inc | Smyrna, TN,
Established transportation cost standards and economical shipping practices.
Managed day-to-day shipping and receiving, typically overseeing more than 50 packages in 24-hour period.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Trained staff on material handling processes to reduce shipping times.
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Attended departmental meetings, providing feedback to enhance future performance.
Improved operations by working with team members and customers to find workable solutions.
Learned Shopify, Quickbooks, and ShipStation to support office needs.
Earned reputation for good attendance and hard work.
03/2018 to 02/2019Sales RepresentativeAaa Northern California, Nevada & Utah | Stockton, CA,
Built positive and productive customer connections to drive consistent sales.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Cultivated professional-client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.
Created and implemented store displays, promoting sales and growth.
Strengthened branding initiatives by coordinating annual events to maximize outreach.
Assisted customers during the selection process and helped choose perfect products to meet individual needs.
Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.
Planned and followed through with inventory management for the store.
Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management, and technical personnel.
Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
01/2017 to 02/2018Store ManagerMichaels Stores | Aliso Viejo, CA,
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Processed shipments and maintained stock shelf organization.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Hired, trained, and managed a team of 5-10 associates, including evaluating performance and enforcing disciplinary actions.
Reorganized the sales floor, changing product layout to optimize customer flow and improve product visibility.
Oversaw inventory management with cycle counts, audits, and shrinkage control.
Delegated work to employees based on shift requirements, individual strengths, and unique training.
Updated store pricing, signage, and merchandising based on current promotions.
Minimized financial discrepancies by accurately controlling the monthly operations budget.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Oversaw inventory management to minimize waste.
Provided excellent customer service and adhered to all standard practices, maximizing sales, and minimizing shrinkage.
Counted cash drawers and made bank deposits.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Coached and empowered employees by creating and sharing motivational vision plans.
Supported Smoothie King in managing daily store functions.
Education and Training
Expected in 06/XXXHigh School Diploma | Oaktree Academy, Virginia Beach, VA, GPA:
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