Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure front desk agent position in a hospitality environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the corporate brand.

  • Records Management
  • Service-Oriented
  • Customer Service
  • Verbal and Written Communication
  • Critical Thinking
  • Data Entry
  • Information Gathering
  • Office Coordination
  • Ease with Computers and Technology
  • Analytical skills
  • Planning and Coordination
  • Decision Making
  • Conflict Resolution
  • Microsoft Office
  • Charge Calculation
  • Basic Mathematics
  • Paperwork Processing
  • Professional and Courteous
Work History
08/2018 to Current
Shipping and Receiving Coordinator Gallagher Bassett Nz Ltd Madison, WI,
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of all shipments outgoing and incoming.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Providing routing information and issuing shipping instructions to ensure deliveries arrive on time and to their correct location.
  • Responsible for tracking of goods en route to their destination ensuring any problems that may arise are resolved so as to avoid delays.
  • Ensuring all outgoing goods arrive ahead of time to ensure customer 100% satisfaction.
  • Unpacked, examined, and routed incoming shipments, rejected damaged items, recorded shortages, and corresponded with engineers and sales coordinator to rectify damages and shortages.
  • Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
  • Prepares variety of different written communications, reports, and documents to ensure smooth operations.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Received and processed stock into inventory management system.
  • Attend conference meetings twice weekly to update management and team with incoming and outgoing orders.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and other communications.
08/2014 to Current
Nursing Unit Secretary Johns Hopkins Medicine Fulton, MD,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinate, analyze, observe, make decisions, and meet deadlines in detail-oriented manner.
  • Able to work independently without supervision.
  • Processed lab, medical records, or medication paperwork and requests according to physicians' orders.
  • Maintained current and accurate medical records for patients.
  • Facilitated lab orders, medical records, and medication administration.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Schedule patient outside appointments and transportations.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained rapport with all unit staff, including physicians, nurses, and other healthcare personnel.
  • Contacted housekeeping staff and maintenance department immediately to resolve patient room issues.
  • Drafted unit correspondence, including memos, emails, and department updates.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to all customers, handling challenging situations with ease.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Greets and resolve patient family issues quickly and notifies supervisor immediately when problems escalate
09/2008 to 05/2014
Patient Care Technician Adventist Health System Fletcher, NC,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Collected and transported specimens to prepare for lab testing.
  • Assembled admissions pages and added new pages to patients' charts.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables, or stretchers.
  • Furthered skills by actively taking part in employee training and taking classes in subjects to improve skills.
  • Maintained confidentiality of patient data and conditions at all times to safeguard health information.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Expected in 06/2021
Associate of Science: Associate Applied Science
Dallas Community College - Farmers Branch, TX,
Expected in 2002
Bachelor of Science: Nursing (2 Years Did Not Graduate)
University of Iloilo - Iloilo, Philippines,
Expected in 03/2000
High School Diploma:
Igbaras National High School - Iloilo, Philippines,
Native or Bilingual
Native or Bilingual
Limited Working

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Resume Overview

School Attended

  • Dallas Community College
  • University of Iloilo
  • Igbaras National High School

Job Titles Held:

  • Shipping and Receiving Coordinator
  • Nursing Unit Secretary
  • Patient Care Technician


  • Associate of Science
  • Bachelor of Science
  • High School Diploma

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