Top-performing Administrative Professional with over 10 years' experience in administrative and managerial functions and customer service relations. A proven expert in administration, scheduling, filling, data entry, recruiting, training and employee development. Excels within a deadline intensive environment, ensures accurate and on-time completion of all projects. Strong leadership and communication skills, including but not limited to oral presentations and business writing.
Appointment and Scheduling
Training and Development
CMS - 1500 Billing Forms
Sales / Marketing
Research and Development
Medical Billing / Coding
02/2017 to Current
Shipping and Marketing ManagerCOMPREHENSIVE WELLNESS PHARMACY － Clarksville, TN
Marketing - Initiated, scheduled, organized and managed marketing projects and team to maintain effective and profitable relations via key personnel meetings, goal analysis, database management.
Discovered, negotiated and secured new relationships with local organizations.
Kept abreast with the latest publication marketing strategies and developed new social media campaigns to increase brand influence.
Designed & crafted marketing & e-marketing materials on a range of projects, for brochures, advertisement, Facebook campaigns, monthly newsletter.
Ensured uniformity in the brand language for the promotional brands.
Initiated a series of integrated marketing campaigns including email, print, digital, outdoor and social media analysis; crafted concept and content for newsletter, direct mail campaigns.
Shipping - Responsible for daily shipping functions and needs.
Solved shipping issues related to software, misplaced or missing packages to ensure customer satisfaction.
Determined proper packaging and procedures for each package.
Negotiated rates with various carriers and maintained professional relationship with carrier representatives.
11/2015 to 01/2017
Administrative StaffBKD, LLP － Nashville, TN
Daily functions included but were not limited to, general office administrative responsibilities to include greeting clients and guests, maintained and updated daily meetings and client visits.
Filling and organization of project documents.
Assisted management in maintaining organized correspondence and documents for clients and other branch offices.
Uploaded appropriate documents to tax folders and needed materials to various supporting programs.
Supported BKD partners and staff in both audit and tax departments.
Utilized excellent communication and organizational skills in scheduling appointments, travel planning and booking and maintaining client documents and details.
Daily utilized great attention to detail in document formatting.
Highly proficient in Microsoft Office software.
Ordering of supplies and maintenance of all equipment.
08/2012 to 05/2013
Claims SpecialistSAFE HARBOR FAMILY SERVICES － Clarksville, TN
Formulated folders and maintained records of newly admitted patients.
Delivered efficient customer service to clients.
Actively contacted insurance providers to verify and correct insurance information.
Acquired authorization for proper billing codes.
Updated patient accounts and information daily.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Effectively reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
Produced databases and spreadsheets to improve inventory management and reporting accuracy.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
01/2001 to 11/2015
Business ManagerSHACHAH, LLC － Emory Clarksville, TX TN
Performed administrative work including data entry, receptionist duties, file organization, research and development.
Sustained and prioritized daily tasks and projects including call logs, appointments, travel, expense reports and general errands.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Standardized department filing system so secretarial staff could easily locate information in any filing center.
Developed and implemented sales and customer service manual which resulted in increased company efficiency and productivity.
Systematically increased office organization by developing more efficient filing/documenting systems and customer database protocols.
Education and Training
Associates of Science: Business AdministrationAmerican Intercontinental UniversityBusiness Administration Graduated with Honors
High School DiplomaTrinity Christian Cedar Hill
Administrative, scheduling appointments, attention to detail, Billing, brochures, Business Development, CMS, excellent communication, concept, content, Copying, client, clients, Client Relations, customer satisfaction, Customer Service, data entry, databases, database, database management, direct mail, email, Event Planning, expense reports, Faxing, Filling, filing, Forms, general office, Human Resource, insurance, inventory management, Inventory, Invoice Preparation, marketing strategies, marketing, marketing materials, materials, Medical Billing, meetings, Microsoft Office, Microsoft Office software, office, newsletter, Internet Research, organizational skills, packaging, personnel, phone System, policies, Coding, protocols, publication, QuickBooks, receptionist, Recruiting, reporting, Research, Sales, Scanning, Scheduling, secretarial, Shipping, spreadsheets, tax, phone, 70 WPM