Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Processing Technician Team Lead, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of legal vehicle dimensions and training in State policies and procedures. Motivated to learn, grow and excel in North Carolina department of transportation.

  • North Carolina OS/OW applications proficiency
  • Data verification
  • Database Management
  • Detail-oriented
  • Critical thinking
  • Microsoft Office
Work History
07/2021 to Current
Processing Technician Team Lead American Residential Services Orange, CA,
  • Onboarded new employees with training and new hire documentation.
  • Training new employees on NCDOT permit policy and procedures and North Carolina truck laws and regulations.
  • Training employees on use of the PIMS routing system, Maintenance tool for self-propelled equipment and PIMS bridge study tool for Individual Structure studies.
  • Issuing Permits For single Trip Loads up to 16' wide 16'5' tall and 132'000 lbs. gross weight
  • Explaining NC laws, highway rules and regulations and NCDOT policy to employees and customers.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Insuring employees understand proper permitting and routing procedures.
  • Overseeing day-to-day operations, making sure all work is completed correctly and on time.
  • Reviewing resumes and selecting candidates for interviews for open positions. conducting interviews of candidates and orientations for new hires.
6/08/18 to 07/2021
Program Coordinator Elliot Health System Bedford, NH,
  • Receiving Application request via Phone, Web, and Fax.
  • Providing professional customer service via Telephone.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Supported customers by managing numerous calls per day efficiently .
  • Issuing Oversize and Overweight permits insuring safe travel though the state.
  • Answering questions regarding movement of oversize and overweight permits in North Carolina.
  • Entering Self-Propelled Vehicle schematics into online database.
  • Updating and maintaining excel spreadsheets for individual bridge studies.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
05/2017 to 05/2018
Plumber's Helper Quality-staffing Specialist City, STATE,
  • Contacted customers to schedule repairs and or instillations.
  • Made measurements and marked overall dimensions for product instillation.
  • Contacted Distributors to Locate Materials and compare prices.
  • Met customer service expectations through problem resolution, daily communication and follow-up.
  • Performed rough-ins, repairing or replacing fixtures and water heaters and located or removed leaking or broken pipes.
12/2014 to 04/2017
Shift Supervisor, Fulfillment Associate Company Name City, State,
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Conducted routine inspections of incoming materials to check quality
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Followed procedures at all times for personal and team safety
  • Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
Expected in 06/2014
High School Diploma:
Smithfield Selma High School - Smithfield,

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School Attended

  • Smithfield Selma High School

Job Titles Held:

  • Processing Technician Team Lead
  • Program Coordinator
  • Plumber's Helper
  • Shift Supervisor, Fulfillment Associate


  • High School Diploma

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