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shift lead manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Effectively meet front-end needs with skilled merchandising, customer support, and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Skills
  • Teamwork and Collaboration
  • Punctual and Reliable
  • Team Leadership
  • Verbal and Written Communication
  • Decision Making
  • Cash Handling
  • Problem Resolution
  • Work Planning and Prioritization
  • Training and Mentoring
  • Flexible Schedule
  • Opening and Closing Procedures
  • Microsoft Office
  • Employee Coaching and Motivation
  • Complex Problem Solving
  • Documentation and Reporting
  • Payment Processing
  • Project Planning
  • Revenue Forecasting
  • Technical Proficiency
Education and Training
Expected in 2025 to to
BBA:
New Jersey City University - Jersey City, NJ
GPA:
Expected in 06/2021 to to
High School Diploma:
Belleville High School - Belleville, NJ
GPA:
  • {XXX8-2021} - Honor Roll
  • Heroes & Cool Kids Club Member, XXX9-2021
  • Awarded Federal Pell Grant, NJCU
  • Presidential Scholarship Recipient
  • Spanish & Portuguese AP Courses
  • 3.987 GPA
  • Top Ranked: 8%
  • Shooting Guard for Belleville High School Women's Basketball, XXX8 to 2021
  • Captain of Belleville High School Women's Basketball
Experience
03/2022 to Current
Shift Lead Manager Pitney Bowes Phoenix, AZ,
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Reconciled registers to prepare daily bank deposits.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
12/2020 to Current
Pharmacy Technician Southern New Hampshire Medical Center Amherst, NH,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
09/XXX8 to 03/2022
Cashier Assistant Manager Walgreens City, STATE,
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Portuguese:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • New Jersey City University
  • Belleville High School

Job Titles Held:

  • Shift Lead Manager
  • Pharmacy Technician
  • Cashier Assistant Manager

Degrees

  • BBA
  • High School Diploma

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