shift lead manager resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds. Resourceful, able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

  • Accurate money handling
  • Inventory controls
  • Training and mentoring
  • Team Building
  • Shipping and receiving
  • Loading and unloading
  • Order picking and processing
  • Assembly and production
  • Hand and power tools
  • Project Management
  • Client Relationships
  • Strategic planning
Indian River State College Ft. Pierce, FL Expected in Associate of Science : Human Services - GPA :
Eau Gallie High School Melbourne, FL Expected in 05/1999 High School Diploma : - GPA :
Work History
Pitney Bowes - Shift Lead Manager
Washington, DC, 03/2020 - Current

Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

  • Exercised composure under pressure and in escalated customer service scenario
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.
  • Completed scheduled audits with efficient and accurate approach.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw dispositions
  • Worked flexible schedule and extra shifts to meet business needs.
Duke University - Independent Consultant
Wake Forest, NC, 01/2018 - 08/2020
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Informed customers of upcoming promotions.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Created engaging content to catch attention of potential customers.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths
Taylor Corp - Customer Service Associate
Waynesboro, PA, 02/2015 - 09/2017
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered basic technical support for clients on wide range of company products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Tested and balanced pool water to maintain safe and healthy swimming environment
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
MC Assembly - Production Line Assembly Worker
City, STATE, 05/2008 - 11/2013
  • Followed outlined specifications to implement assembly plans.
  • Sampled and tested final products to check conformance with production tolerances.
  • Boxed, labeled and transported items to support assembly operations.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Calibrated equipment to maintain optimal performance.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Organized work to meet demanding production goals.
  • Consistently lifted materials weighing as much as 50 pounds.

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Resume Overview

School Attended

  • Indian River State College
  • Eau Gallie High School

Job Titles Held:

  • Shift Lead Manager
  • Independent Consultant
  • Customer Service Associate
  • Production Line Assembly Worker


  • Associate of Science
  • High School Diploma

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