Shift Lead Manager Resume Example Dunkin Donuts

SHIFT LEAD MANAGER

Summary

Versatile Shift Manager offering years of marketing experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally.

Results-driven Management professional with years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Proactive shift leader/ Manager with experience over 6 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Results-focused professional with strength in managing almost any tasks. Proactive leader with strengths in communication and collaboration. Proficient in leveraging an knowledge to promote. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Ambitious student pursuing eager to contribute developed knowledge in Managing role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Hardworking and reliable leader with strong ability in training and running the great day at work .Offering the opportunity to become a great patient team leader. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Inventory management
Opening and closing procedures
Schedule oversight
Training and mentoring
Team development
Multidisciplinary collaboration
Cost reduction and containment
Workforce training
Financial and cash flow analyses

Systems implementation
Continuous improvements
Performance reporting
Quality assurance controls
Productivity improvement specialist
Process improvement strategies
Solutions development
Staff retention
Incidents management

Experience

Shift Lead Manager | 05/2013 to 07/2019
Dunkin Donuts - Chicago, IL

Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Delegated tasks to multiple employees while maintaining efficient workplace.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Inspected incoming supplies to conform with materials specifications and quality standards.
Collaborated with [Number]-person team to improve tracking and work issue logging.
Created training manual for all employees to use as reference guide.
Managed daily operations, including supervising multiple team members across [Number] locations.
Generated reports to assess performance and make adjustments.
Documented receipts, employee hours and inventory movements.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Assessed, optimized and elevated operations to target current and expected demands.

Call Representative | 07/2014 to 07/2016
Family Thrift Store Call Center - Chicago , IL

Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
Provided excellent services for customers by following up on issues, [Action] and [Action].
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Dispatched drivers to meet daily delivery needs for company customers.

Security Guard | 05/2013 to 12/2015
Parjays - Chicago , IL

Monitored premises and recorded all activity in daily officer report for submission to [Job Title] at close of shift.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Immediately reported safety hazards including [Type] and [Type] to [Job title] for remediation instructions.
Detected emergency situations using [Type] equipment, through keen listening and close observation to respond appropriately to alarms.
Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Patrolled [Type] facility every [Timeframe] to look for suspicious activities.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Warned persons of rule infractions or violations and evicted violators from premises.

Cleaner | 07/2014 to 08/2015
Handy - Chicago, IL

Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Reduced cleaning time by [Number]% while maintaining company quality standards.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Transported trash and hazardous waste to appropriate disposal area.
Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Used digital timekeeping system to document hours worked each day.
Responded to emergency cleaning requests to meet client expectations.
Performed and documented routine inspection and maintenance activities to meet client expectations.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.

Education and Training

Roberto Clemente - Chicago, IL

High School Diploma

06/2010

[Honor's Society Name] Member
Ranked in Top [Number]% of class

Resume Overview

Companies Worked For:

Dunkin Donuts
Family Thrift Store Call Center
Parjays
Handy

School Attended

Roberto Clemente

Job Titles Held:

Shift Lead Manager
Call Representative
Security Guard
Cleaner

Degrees

High School Diploma

Shift Lead Manager Resume Example

Resume Score: 80%

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