Shift Lead Manager resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Driven Shift Lead Manager with [Number] years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

  • P&L Management
  • Supervision
  • Team management
  • Team building
  • Customer service
Malcolm X College Chicago, IL, Expected in : Business Management - GPA :
Rezin Orr Chicago, IL, Expected in 06/1992 High School Diploma : - GPA :
Work History
Pitney Bowes - Shift Lead Manager
Atlanta, GA, 04/2018 - Current
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Set overall vision and provided team leadership.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Completed after shift review reports to remind supervisors of completed work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained back-up associates and led crew members in managing operations of storefront.
Kura Sushi Usa, Inc. - Fish Cutter
Garden Grove, CA, 06/2015 - 04/2018
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Passed [Number] inspections by closely adhering to safety and cleanliness standards and company processes.
  • Prepared [Number] customized meat orders, cut requests and wholesale services daily.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
St. Jude Children's Research Hospital - Cashier
Memphis, TN, 07/2011 - 01/2012
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Carrier Enterprise - Store Manager
Pharr, TX, 12/2006 - 05/2009
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Completed [Timeframe] profit and loss performance reports.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing [Type] training and encouraging use of [Type] and [Type] skills.
  • Developed new store location from ground up by hiring and training efficient team.

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Resume Overview

School Attended

  • Malcolm X College
  • Rezin Orr

Job Titles Held:

  • Shift Lead Manager
  • Fish Cutter
  • Cashier
  • Store Manager


  • High School Diploma

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