Shift Lead Manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Driven Shift Lead Manager with [Number] years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Skills
P&L Management
Supervision
Team management
Team building
Customer service
Education
Malcolm X CollegeChicago, IL, Expected in – –:Business Management - GPA:
Rezin Orr Chicago, IL, Expected in 06/1992 – –High School Diploma: - GPA:
Work History
Pitney Bowes - Shift Lead Manager Atlanta, GA, 04/2018 - Current
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Set overall vision and provided team leadership.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Completed after shift review reports to remind supervisors of completed work.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained back-up associates and led crew members in managing operations of storefront.
Kura Sushi Usa, Inc. - Fish Cutter Garden Grove, CA, 06/2015 - 04/2018
Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
Passed [Number] inspections by closely adhering to safety and cleanliness standards and company processes.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
St. Jude Children's Research Hospital - Cashier Memphis, TN, 07/2011 - 01/2012
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Carrier Enterprise - Store Manager Pharr, TX, 12/2006 - 05/2009
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Rotated merchandise and displays to feature new products and promotions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Completed [Timeframe] profit and loss performance reports.
Generated repeat business by delivering exceptional customer service and positive engagement.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Reported to district manager regarding all store and staff issues, financial goals and sales.
Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing [Type] training and encouraging use of [Type] and [Type] skills.
Developed new store location from ground up by hiring and training efficient team.
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