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Shift Lead Manager Resume Example

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SHIFT LEAD MANAGER
Summary

Engaging Certified Server Trainer with 3 years of experience in fine dining. Committed to delivering exceptional guest experiences through timely distribution of delicious food and beverage items. Skilled at coaching and training other servers on menu knowledge. Eager to learn a new skill.

Skills
  • Loss prevention
  • Guest service
Experience
Shift Lead Manager
Indianapolis, INNoodles And Company/Jul 2018 to Sep 2019
  • Explained menu to hospital customers, received food orders, helped prepare food and delivered meals to customers.
  • Planned and executed shifts and running shifts.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Addressedinternal and customer-related issues each day and affected strategic resolutions.
  • Handled over $500 in funds each day in fast paced environment.
  • Upheld internal standards and productivity goals to meet up sale goals and cleaning tasks along with the customer satisfaction.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Managed day-to-day operations, including supervision and assignment delegation for 2-12 team members.
  • Cross-trained in every store role to maximize operational knowledge.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Shift Lead
Indianapolis, INHot Box Pizza/Feb 2016 to Sep 2017
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Explained menu to hospital customers, received food orders, helped prepare food and delivered meals to customers.
  • Planned and executed, ran shifts.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and mentored 2-12 staff members.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Increased overall team efficiency and productivity.
  • Documented receipts, employee hours and inventory movements.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Rotated through series of 4 different stations based on what the team needs.
  • Trained new employees on customer service and food cooking positions to support team efficiency.
  • Cleaned work areas following each shift by removing debris and trash and sweeping work station.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Catering Server
Greencastle, INInn At Depauw/Oct 2013 to Feb 2016
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Worked multi-course dinners with pre-plated foods.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Washed and sanitized dishes after every use to protect customers.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Prepared individual condiments and dispensers for transportation to catering locations.
  • Managed and restocked drink stations.
  • Wrapped silverware efficiently and organized napkins for up to 800 guests.
  • Took orders, prepared foods and processed payments in full-service fine dinning and bar establishment.
  • Accepted payments and made change to process transactions.
  • Verified orders and bagged items for easy transport.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Cooked and prepared vegetables and fruits by chopping, dicing and prepared other ingredients.
  • Dispensed, poured and mixed water, soft drinks and alcohol beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Checked order accuracy and food quality before delivering to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared salads and appetizers to back up kitchen staff.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Served multiple tables at once while in the restaurant with consistent recommendations for exceptional service.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Sent orders to kitchen staff by writing everything down and taking to the kitchen or entering in the system.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared and served cold, hot beverages to guests.
  • Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 5 to 800.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Minimized customer wait times by efficiently taking orders.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Rearranged tables and chairs, located or rolled extra silverware and set tables to prepare for large groups.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Greeted newly seated guests quickly and efficiently.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Education and Training
High School DiplomaPike High SchoolMay 2013Indianapolis, IN
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Resume Overview

Companies Worked For:

  • Noodles And Company
  • Hot Box Pizza
  • Inn At Depauw

School Attended

  • Pike High School

Job Titles Held:

  • Shift Lead Manager
  • Shift Lead
  • Catering Server

Degrees

  • High School Diploma

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