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Shift Lead Manager Resume Example

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JM

SHIFT LEAD MANAGER
Summary

Team-oriented retail professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 3 years' experience in retail settings, including bakery and retail store specialty departments.

Responsible and friendly retail associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Hardworking cake decorator skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 2 years of experience.

Skills
  • Icing methods
  • Standardized recipe proficiency
  • Production and processing
  • Cake carving
  • Customer service
  • Quality control analysis
  • Attention to detail
  • Color mixing skills
  • Kitchen safety
  • Strong communication skills
  • Solid problem solver
  • Product personalization
  • Sanitation and cleanliness
  • Inventory management
  • Professional telephone manner
  • Opening and closing duties
Education and Training
High School DiplomaArvada West High SchoolArvada,CO,05/2016
Associate of ArtsJohnson & Wales University - DenverDenver,CO,Baking And Pastry Arts
  • Dean's List Honoree [Semester and Year]
  • [Scholarship Name] Recipient
Experience
Papa Johns International Inc.Shift Lead Manager | Arvada, CO01/2019 to 12/2019
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Upheld internal standards and productivity goals to meet labor targets.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Increased overall team efficiency and productivity.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Created hourly schedules for drivers and in store associates s to keep every shift well-staffed during holidays and busy periods.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Executed training strategies to foster better customer service and promote positive and engaging environment for all.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Jefferson County School SystemKindergarten Paraprofessional | Broomfield, CO07/2019 to 10/2019
  • Taught children ages 5 to 6 basic reading and alphabetical skills.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Straightened classroom, placing books back on shelves and cleaning to keep areas well-maintained and organized.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Tutored and supported students individually and in groups of up to 4 or 5 by reteaching and reviewing lesson concepts and interacting with the students.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Monitored students in class, hallways and special classes to supervise, enforce rules and support lead teacher.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
King Soopers Cake Decorator | Arvada, WY02/2018 to 10/2019
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Assembled, prepared, decorated and frosted average of 5 to 15 cakes per shift.
  • Produced frostings and creams for cakes and other edibles.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Stocked shelves and ordered inventory when product stock became low.
  • Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Assisted in the growth of sales by 90% by maintaining professional customer service and preparing visually appealing displays.
  • Created attractive dessert trays for catering events.
  • Oversaw production of 1 to 2 wedding cakes in a few weeks weeks, from scheduling to final delivery, with overwhelming customer satisfaction.
  • Controlled spoilage by generating turn movement and maintaining monthly inventory.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Produced 10 to 12 units of finished bread per every-hour shift.
  • Supervised and communicated with vendors for efficient delivery of wholesale orders.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Cracker BarrelRetail Associate | Northglenn, CO04/2019 to 06/2019
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided every customer with professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Promoted customer satisfaction by interacting with customers and making it the best experience.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Increase sales by cross selling items and promoting new items within the store
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Maintained a friendly, outgoing, and customer focused demeanor while on the sales floor.
  • Managed cash register operations using POS system including processing sales and returns.
  • Assisted customers and provided excellent customer service.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Reduced store theft 98% by observing customers, identifying security risks and making sure we resolved and professionally took care of the situation.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
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Resume Overview

Companies Worked For:

  • Papa Johns International Inc.
  • Jefferson County School System
  • King Soopers
  • Cracker Barrel

School Attended

  • Arvada West High School
  • Johnson & Wales University - Denver

Job Titles Held:

  • Shift Lead Manager
  • Kindergarten Paraprofessional
  • Cake Decorator
  • Retail Associate

Degrees

  • High School Diploma
    Associate of Arts

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