Shift Lead Manager resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

  • Training and mentoring
  • Schedule oversight
  • Opening and closing procedures
  • Team development
  • Issue and conflict resolution
  • Friendly, positive attitude
  • Problem resolution
  • Fluent in Spanish
  • People skills
  • Organizational skills
  • Reliable and trustworthy
Education and Training
Adult Edd Waterbury, CT Expected in 09/2003 High School Diploma : - GPA :
Computer Tech Ponce , PR Expected in 11/2007 : - GPA :
Pitney Bowes - Shift Lead Manager
Urbandale, IA, 01/2011 - Current
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
Dave's Computers - Computer Repair Technician
Flemington, NJ, 01/2005 - 07/2009
  • Checked in computers and performed diagnostics for repair.
  • Updated or installed software for customers to ensure computer efficiency.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Assisted customers with new computer and accessory purchases.
  • Educated customers on [Software] use and at-home maintenance.
  • Performed inventories on computers and computer repair equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Hyatt Hotels Corp. - Landscaper
Independence, OH, 07/2000 - 09/2004
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Reviewed design plans and instructions and completed work according to specifications.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Removed poison ivy and other harmful plants while wearing protective gear.
  • Consulted with vendors to secure proper planting materials and reduce waste.
  • Arranged shrubs and flowers to create landscape effects.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Installed block and stone décor according to plans and specifications.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Hung lights, wreaths and garlands to prepare for winter holidays.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Determined causes of lawn and garden issues and recommended solutions.
  • Swapped out plant containers and flowerbeds each spring, summer and fall.

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Resume Overview

School Attended

  • Adult Edd
  • Computer Tech

Job Titles Held:

  • Shift Lead Manager
  • Computer Repair Technician
  • Landscaper


  • High School Diploma
  • Some College (No Degree)

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