shift lead manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.

Driven Shift Lead Manager with 5 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 5 years in factory work and improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Ready to offer exceptional leadership and planning abilities to take on new role in any work environment setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in marketing standards and market trends.

Results-driven manager thats accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for safety guidelines.

Proactive and meticulous Shift Manager with over 5 years in restaurant industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Multi-talented Shift Manager offering 5 years of factory assembly and line experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management.

Proactive and meticulous manager with over 5 years of experience in hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Proficient hard worker delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in overseeing the job well done .

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.

Customer-focused professional with successful 5-year career in warehouse sector. Dynamic successful applying confident and proactive in busy business environment.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Motivated manager with demonstrated knowledge of best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 5 years of experience in field and ready to take on challenging, growth-oriented role with tyco roofing wearhouse .

Innovative and goal-oriented Management professional committed to long days of work. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.

Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

  • Inventory controls
  • Accurate money handling
  • Schedule Management
  • Training and mentoring
  • Team Building
  • Staff Management
  • Business Development
  • Budgeting
  • Creative merchandising
  • Financial Management
  • Strategic planning
  • Sales and marketing
  • Business planning
  • Business administration
  • Search Engine Optimization
  • Negotiation
  • Organization and Time Management
  • Problem-Solving
  • Clerical Support
Work History
Shift Lead Manager, 11/2019 - 04/2022
Pitney Bowes Hartford, CT,
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Provided supportive link between external customers and internal operations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

+ Edit or add your own

  • Exercised composure under pressure and in escalated customer service scenarios.
  • Completed after shift review reports to remind supervisors of completed work.
Factory Production Worker, 02/2018 - 07/2019
Mcdonald's Clinton, NC,
  • Calibrated and repaired machinery and equipment.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Reviewed job specifications to determine appropriate setups for production runs.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Carefully packaged finished products and prepared for shipment.
  • Documented production information via daily system logs and discussed issues with management.
  • Operated Number macClaire proficiently and in compliance to safety standards.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Unloaded and loaded items from conveyors, macClaire, and conveyances.
  • Took part in company-offered training sessions to improve skills and knowledge.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Implemented loading dock process and productivity improvements.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
  • Oversaw loading and unloading of packages in warehouse.
Overnight Manager, 01/2014 - 07/2016
Weinerschnitzel City, STATE,
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Created nightly shift task lists to assign duties to each employee.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Observed and monitored store's security cameras to reduce retail crimes.
  • Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
High School Diploma: American Literature, Expected in 05/2008
Macarthur High School - Decatur Illinois,
Status -

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Resume Overview

School Attended

  • Macarthur High School

Job Titles Held:

  • Shift Lead Manager
  • Factory Production Worker
  • Overnight Manager


  • High School Diploma

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