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shift lead manager resume example with 7+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Offering over 7 years of hands-on experience in retail operations and management experience. I'm an efficient and industrious individual dedicated to driving optimal customer satisfaction. Proactive leader with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring a smooth functioning place of work. Experience as a shift manager, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Skills
  • Business development and planning
  • Relationship building and management
  • Creative merchandising
  • Operations
  • Staff Development
  • Sales and marketing
  • Strategic Planning
  • Decision-Making
  • Multitasking Abilities
  • Organization and Time Management
  • Problem-Solving
Work History
03/2021 to Current Shift Lead Manager Pitney Bowes | Salt Lake City, UT,
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Set overall vision and provided team leadership.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Completed after shift review reports to remind supervisors of completed work.
  • Provided supportive link between external customers and internal operations.
01/2016 to 03/2021 Department Head Ocean State Job Lot | East Falmouth, MA,
  • Increased efficiency and team productivity by promoting operational best practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Collaborate with other department heads and visual team to coordinate multifaceted solutions to emerging problems.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
  • Rotated merchandise and displays to feature new products and promotions.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Managed overstocking, restocking and inventory control procedures during ptocessing shift.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
03/2015 to 01/2016 Sales Associate International Paper Company | Atlanta, GA,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
  • Prepared cash deposits up to $2000 with zero discrepancies.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated associates on market trends and stayed up-to-date on forecasts within the company.
  • Tracked stock using company inventory management software.
Skills

Business development and planning

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Relationship building and management

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Creative merchandising

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Operations

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Staff Development

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Sales and marketing

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Strategic Planning

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Achievements
  • In 2019 I ran the front of the house as lead for a commissary kitchen at a week long music event in Northern California. That same year I worked as visual merchandiser for multiple vending booths along the West Coast.
  • In 2017 , I was selected by my district to participate in opening a brand new location in Spokane Washington. It is quite an extensive project. I worked alongside team members from across six different states with the common goal of completing the task of bring a new H&M to the Spokane Valley.
  • In 2009 I was selected as a People To People Student Ambassador. Traveled across the Mediterranean for twenty days with twenty-five other students from Central Oregon.
Education
Expected in 06/2014 Associate of Arts | General Studies Lane Community College, Eugene, OR GPA:
Expected in 05/2011 High School Diploma | Mountain View High School , Bend, OR, GPA:

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Resume Overview

School Attended

  • Lane Community College
  • Mountain View High School

Job Titles Held:

  • Shift Lead Manager
  • Department Head
  • Sales Associate

Degrees

  • Associate of Arts
  • High School Diploma

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