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sheriff service specialist resume example with 10 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Specialist with extensive experience (14+ years) in a government industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Report generation
  • System implementation
  • Office equipment proficiency
  • Retail customer service
  • Quality control
  • Customer relations
  • High-energy attitude
  • Courteous demeanor
  • Adaptive team player
  • Clerical support
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Senior leadership support
  • Spreadsheet development
  • Professional and mature
  • Database entry
  • Billing and invoicing
  • Reliable and trustworthy
  • Record maintenance
  • Troubleshooting
  • Microsoft Office
  • People skills
Experience
01/2016 to Current Sheriff Service Specialist City Of Indianapolis And Marion County | Indianapolis, IN,
  • Count cash by hand for department prior to deposits to determine shortages or overages and prepare bank deposit statements.
  • Making payments on accounts and setting up payment plans.
  • Reviewed account and service histories to identify trends and issues.
  • Answered station questions and addressed concerns, resulting in less chance of a mistakes.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Developed organizational systems for financial reports, schedules, inventory control and merchandising.
  • Established and maintained good relations with customers.
  • Reconciled accounting records and evaluated shipping and receiving logs and purchase orders.
11/2014 to 01/2016 Sheriff Custody Specialist San Bernardino County Sheriff's Department | City, STATE,
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
11/2007 to 01/2010 Records Clerk San Bernardino County Sheriff's Department | City, STATE,
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained electronic databases and physical files.
  • Promoted positive internal and external relations and focused on prompt and complete responsiveness to customers.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Jan. 2010- Nov. 2017 Supervisor
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Collaborated with team members to improve performance and implement training updates.
  • Observed work areas to inspect operations, identify concerns and implement corrective actions.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
03/2007 to 11/2007 Public Service Employee San Bernardino County Sheriff's Department | City, STATE,
  • Maintained documentation in several systems to track inquiries and resolutions at each stage.
Education and Training
Expected in 05/2006 to to High School Diploma | Redlands High School , Redlands, CA, GPA:

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Resume Overview

School Attended

  • Redlands High School

Job Titles Held:

  • Sheriff Service Specialist
  • Sheriff Custody Specialist
  • Records Clerk
  • Public Service Employee

Degrees

  • High School Diploma

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