GUI and tools
Excellent Customer Service
Design And Develop
Software Development Lifecycle
Modified SharePoint user privileges as directed and in compliance with all standard operating procedures.
Plan and design Microsoft SharePoint Sub sites, Pages and Site Pages.
Experience in all the phases of System Development Life Cycle (SDLC) such as analyzing, designing, coding, testing, debugging, deployment and documentation.
Expose to Microsoft SharePoint 2013, Visual Studio 2013, and Microsoft SharePoint Designer 2013.
Created Forms in Info-path and windows forms and implemented them in SharePoint 2013.
Supports the Government by diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices, desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices, etc.); issues related to network access, network storage, Email, and Test and image desktops and laptops.
Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolve.
Support information assurance by: Updating and maintaining content, classification, and protection of organization Web sites, Access management, Performance of these Technical support functions requires: Basic knowledge of Active Directory and Group Policy.
Acted as a liaison with the LRA as a Trusted Agent and processed CRI Request, formatted and reset PKI Tokens.
Served as a member of the client's delivery team as a junior software developer in a Program Office setting to design, develop, test ,and field enterprise-level capabilities that affect ~850,000 Air Force users.
Provide new component development and customization of COTS software and develop in Oracle and C#.
Write code, perform functional tests, and write documentation.
Troubleshoot issues discovered during the operations of delivered capabilities and write and review requirements and design documents.
Complete the full development life cycle: Requirements, Design, Development, Deploy, Test and Maintain.
Design and developed application, including integrating back-end database architectures.
Develop new applications from scratch as well as refine existing applications.
Configure SharePoint services and settings.
Plan and design Microsoft SharePoint environments.
Developed and modified SharePoint user privileges as directed and in compliance with all standard operating procedures.
Received trouble calls and provided level 1 computer solutions in support of the war fighter's world wide of Area52 AFNet, USAFE and Legacy Bases.
Taken average 225 calls a month.
Initiated and created trouble tickets for solutions that required level II support in Remedy Applications.
User Network and Application account setup.
Provide Remote Access for Network for trouble tickets in Remedy Configure, install and update hardware and software for all workstations while creating a standard image utilizing imaging software.
Provide hardware and software application upgrades and enhancements to end-user workstations and laptops, configure user profiles and permissions.
Experience working with, EITSM 7.6 Remedy Trouble Ticket System, Microsoft Office 2003, XP Professional 2007 & 2010, Microsoft Outlook 2007 & 2012, Word, Excel, Access, PowerPoint, Directory and Recourse Administration (DRA), Intermediate Java and C Programming, Microsoft Windows XP & 7, Microsoft Project 2007, Active Directory, Remote Administration/Assistance, and Bomgar.
Troubleshoots exchange/ blackberry activation and creates Blackberry user off the Blackberry Enterprise Services.
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