sharepoint developer web administrator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
: Advanced Leader Course, Expected in 03/XXX2 to U.S. Army Reserves - Camp Parks, CA,
: Basic Leader Course, Expected in 08/2016 to U.S. Army National Guard - Fort Knox, KY,
Bachelor of Science: Sociology, Expected in 12/2014 to Bowie State University - Bowie, MD,
  • Member of the National Society of Leadership and Success (NSLS)
  • Member of the Society for Collegiate Leadership & Achievement (SCLA) Honor Society
: Military Police Officer, Expected in 03/2014 to U.S. Army National Guard - Fort Pickett, VA,
: Unit Supply Sergeant, Expected in 04/2012 to U.S. Army National Guard - Fort Lee, VA,
Professional Summary

Dedicated Information Technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • SharePoint online 2013, 2016
  • SharePoint on-premises 2013, 2016
  • SharePoint Designer 2010, 2013
  • Microsoft Word, PowerPoint, Excel, Office 365
  • Visual Studio 2019
  • JQuery
  • Javascript
  • CSS
  • HTML
  • C#
  • InfoPath Forms
  • Excel Services
  • PowerShell
  • Social Media Marketing
  • Database Entry
  • Filing
  • Spreadsheet development
  • Scheduling and calendar management
  • Database administration
  • Project Management
  • Website Maintenance
  • Search Engine Optimization (SEO)
  • Traffic monitoring
Work History
SharePoint Developer/Web Administrator, 02/XXX0 to Current
RustoleumHagerstown, MD,
  • Developed Management Dashboards: user-selectable using SharePoint page, Excel services.
  • Created page display Member Interactions, Number of Lists in the page connecting as (Provider and consumer) with search filtering capacity.
  • Performed migration, UAT from SharePoint 2010 to SharePoint 2016 on-premises.
  • Administration tasks permissions-based, customizable, configuration.
  • Manual updates to Privacy bulk data System of Records Notices (SORN) public and SharePoint lists.
  • Connection of Calendar and other date-based SP items to Outlook for intranet.
  • Developed Microsoft SharePoint designer workflow to automate lists and used for cross-list auto-population.
  • Management of metadata for data organization/search/retrieval.
  • Management of SharePoint end-user accounts, permissions, and access rights following best practices regarding privacy and civil liberties.
  • Assist in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with users and stakeholders.
  • Generate Weekly/Biweekly/Monthly reports from SP list item to word documents.
  • Perform Migration of SP site/lists/documents manually (SP12, SP16, O365)
  • Conducted training for end-users as a team and one on one bases (Microsoft O365, SharePoint online)
  • Knowledge of social media platforms, to include how content is delivered and displayed, and internet and intranet formatting and editing.
Drill Sergeant, 04/2012 to Current
United States Army ReserveCity, STATE,
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Oversee teams planning, implementing and realigning field and base operational strategies.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Handled administrative requirements, maintained records and submitted operational reports.
Computer Helpdesk Technician, 01/2018 to 01/XXX0
State DepartmentCity, STATE,
  • Assist with physical PC workstation moves (PC’s, monitors, phones, etc)
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Participates in established rotating on-call schedule, providing 24x7 support on a periodic basis
  • Provide technical assistance and support related to end users, computer systems, hardware, or software
  • Answer incoming customer calls and provide assistance by phone in a friendly and professional manner
  • Provide a consolidated point of contact for providing Tier II technical support to State Department employees
Asset Manager, 06/2017 to 01/2018
Drug Enforcement Administration, DeaCity, STATE,
  • Responsible for the monthly, quarterly & annual tracking of the Department of State's equipment, controlled loaned DoD (classified) assets and systems across all State Department facilities.
  • Supported operational budgets aligned to year-end contractual goals and oversaw audit performances from various compliance auditors.
  • Tracked and Managed more than $200,000,000 in Special Projects equipment deployed worldwide.
Call Center Representative, 08/2014 to 06/2017
Company NameCity, State,
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to customer retention and satisfaction.
  • Memorized all DEA products and services to be able to answer customer questions quickly and efficiently and increase overall number of registrations.
  • Collect source data such as customer names, addresses, phone numbers and DEA numbers for over 1000 customers and enter data into customer service software.
  • Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices.
  • Proficient in video conferencing platforms such as Zoom, Teams and Skype, able to communicate with customers across a variety of channels.
  • Received corporate recognition award for Outstanding Customer Service in November XXX0.
  • Authored the Office of Refugee Admissions (PRM/A)'s first helpdesk manual of standard of operating procedures (SOP).
  • Received Award for maintained 100% accuracy rating of annual year-end mandatory inventory initiatives in 2019.
  • Received Award for Exceptional Customer Service in 2018.
  • Outperformed peers and promoted to Tier II technical team.
  • Received Recruiting and Retention Award in 2011.
  • Association of Information Technology Professionals
  • Sigma Gamma Rho Sorority, Incorporated
  • National Black Law Students Association (Pre-law)
  • United States Army National Guard
  • United States Army Reserve

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Resume Overview

School Attended

  • U.S. Army Reserves
  • U.S. Army National Guard
  • Bowie State University
  • U.S. Army National Guard
  • U.S. Army National Guard

Job Titles Held:

  • SharePoint Developer/Web Administrator
  • Drill Sergeant
  • Computer Helpdesk Technician
  • Asset Manager
  • Call Center Representative


  • Bachelor of Science

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