Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.
Skills
Multitasking
Outgoing and energetic
Written communication
Hospitality expertise
Strong work ethic
Adaptability
Customer service
Problem-solving
Fast Learner
Strong desire to work in a new and engaging environment.
Applied clinical safety procedures to protect patients and staff.
Helped to perform common and skilled procedures.
08/2019 to 07/2020
Front Desk AssociateConcord Hospitality – Novi, MI,
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained clean and presentable reception area to maintain professional business reputation.
Upsold packages and additional services to customers to drive business revenue.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Computed bills, collected payments and made change for guests.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Cleaned and disinfected all surfaces, including mirrors, counters, furnishings and floors.
Strengthened online presence to capitalize on emerging trends.
Offered coupons and other incentives to increase sales.
Built strong base of loyal customers through friendly interactions and professional engagement.
Complied with company script requirements to produce consistent results.
Worked independently with minimal supervision, taking ownership for assignments.
Maintained accurate inventory data by identifying and correcting pricing discrepancies.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Thoroughly cleaned to maintain organized and welcoming environment.
08/2018 to 05/2019
Front Desk AssociateHy-Vee – Marshall, MN,
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained clean and presentable reception area to maintain professional business reputation.
Upsold packages and additional services to customers to drive business revenue.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Computed bills, collected payments and made change for guests.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Cleaned and disinfected all surfaces, including mirrors, counters, furnishings and floors.
Strengthened online presence to capitalize on emerging trends.
Offered coupons and other incentives to increase sales.
Built strong base of loyal customers through friendly interactions and professional engagement.
Complied with company script requirements to produce consistent results.
Worked independently with minimal supervision, taking ownership for assignments.
Maintained accurate inventory data by identifying and correcting pricing discrepancies.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Thoroughly cleaned to maintain organized and welcoming environment.
03/2014 to 06/2018
ServerThree Dollar Cafe – City, STATE,
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Emptied and maintained trashcans and outdoor dumpster area.
Resolved guest complaints quickly and efficiently.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Effectively listened to, understood and clarified guest concerns and issues.
Upheld highest standard for cleanliness of glass and silverware.
Consistently kept kitchen areas clean and free of debris and water.
Quickly set up and cleared tables and stocked all service stations.
Maintained high standards of cleanliness and sanitation.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Assertively upsold alcoholic beverages, appetizers and desserts.
Bussed and reset tables and kept dining room and work areas clean.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Maintained clean dining room, lobby and service areas at all times.
Folded napkins throughout the day to maintain an adequate supply.
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Stocked and maintained cleanliness of stations.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
Delivered quality service by providing a warm and welcoming environment.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Maintained complete knowledge of restaurant menu, including daily specials.
Provided friendly and attentive service.
Developed and maintained positive working relationships with others to reach business goals.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Quickly recorded transactions in MICROS system to deliver prompt service.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Routinely carried large loads of dishes to kitchen for washing.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Received frequent customer compliments for going above and beyond normal duties.
Education and Training
Expected in 12/2020
Bachelor of Science: Human Services Gordon State College - Barnesville, GA GPA:
Skills and knowledge learned will assist professionals working with a diverse clientele in varied settings such as group homes, correctional facilities, community mental health centers, child and family services, courts services and youth facilities, as well as assisting individuals and families working through crisis situations (addictions, family violence, unemployment, etc.).Hence, it is expected that human services workers not only employ effective knowledge, techniques, and strategies, but also display a commitment to tolerance, acceptance, and caring in the performance of their professional duties.
Expected in 12/2018
Associate of Arts: Psychology Gordon State College - Barnesville, GA GPA:
The Associates of Arts Degree at Gordon State College in Psychology provides students with the information needed to understand psychological principles and concepts and how to scientifically approach the study of the mind and behavior.
Completed continuing education in Human Services
Dean's List Honoree: Spring and Fall Semester 2018
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