Settlement Specialist resume example with 15+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Skilled professional with 10+ years of experience in Customer Service and Settlement Negotiations within the Financial Services Industry. Has demonstrated the ability to provide excellent service with a focus on innovation and efficiency through developing rapport and providing solutions that are tailored to individual Clients' needs within the debt settlement space. Able to lead high-performance demands and meet stated objectives, while ensuring compliance with all federal regulations, ethical standards, and organizational protocols. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining clear communication throughout case assessment and resolution.
Skills
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Experience
10/2011 to 08/2021
Settlement Specialist Real Broker – Atlanta, GA,
- Gathered proper documentation and data to prepare claims for submission.
- Stayed calm and professional in situations and resolved conflicts to the customer's satisfaction.
- Negotiated payment plans and arrangements.
- Put together settlement options and development payment plans.
- Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.
- Devised innovative and targeted solutions for each case to achieve mutually satisfactory resolutions.
- Utilized proven methods of dispute resolution by fostering understanding of the opposing party's perspective.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Educated disputants on laws, regulations, and procedures applying to cases and potential legal roadblocks for proposed solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
08/2008 to 09/2011
Customer Service Representative Sp Plus Corporation – Denver, CO,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Liaised cross-functionally to develop operational improvement initiatives.
- Organized client contracts, records and reports to strengthen traceability.
- Exceeded company productivity standards on consistent basis.
08/2005 to 07/2008
Dental Receptionist Heartland Dental – Camby, IN,
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Checked patients in and out, verified insurance and collecting co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Called patients to schedule appointments, consistently double-checking information and availability.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Updated patient financial information to promote accurate record keeping.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education and Training
Expected in 06/2005
GED:
Gibbs College - Boston Ma,
Gibbs College - Boston Ma,
- Major in Office Administration with Medical Clinical Specialization
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Resume Overview
School Attended
- Gibbs College
Job Titles Held:
- Settlement Specialist
- Customer Service Representative
- Dental Receptionist
Degrees
- GED
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