Skilled professional with 10+ years of experience in Customer Service and Settlement Negotiations within the Financial Services Industry. Has demonstrated the ability to provide excellent service with a focus on innovation and efficiency through developing rapport and providing solutions that are tailored to individual Clients' needs within the debt settlement space. Able to lead high-performance demands and meet stated objectives, while ensuring compliance with all federal regulations, ethical standards, and organizational protocols. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining clear communication throughout case assessment and resolution.
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