LiveCareer-Resume

service writer resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Handle all types of customer service requirements in fast pace environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 50+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.

Skills
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Account Management
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Multi-Line Phone Systems
  • Document and Records Management
  • Computer Proficiency
  • Strong Organizational Skills
Education
Paducah Community College Paducah, KY, Expected in : General Education - GPA :
Graves County High School Mayfield, KY Expected in 05/1993 High School Diploma : - GPA :
Work History
First Vehicle Services - Service Writer
Brooklyn, NY, 08/2020 - Current
  • Answer RV service department phone and respond promptly to questions and messages.
  • Work effectively with repair staff and parts providers, staying current on availability and service processes.
  • Gather information through research and vendor inquiries to provide job estimates.
  • Resolv service issues over phone with customers daily.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Schedule RV service and mobile service call appointments.
  • Quickly and accurately answer customer questions, suggest effective solutions and resolve issues to increase customer satisfaction.
  • Recommend products to customers, thoroughly explaining details.
  • Finalize work orders.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Update customers regarding status of their RV in for service and/or parts on order/backorder.
  • Deliver prompt service to prioritize customer needs.
  • Assign jobs to technicians according to experience and knowledge of handling specific repairs.
  • Advise management members on customer issues or mechanical repair problems.
  • Provide customers with estimation of repair costs and reasonable timeline for completion of service.
  • Verify extended warranty coverage and file claims.
  • Consult with customers to assess service requirements and produce accurate work orders.
The Mayfield Messenger - Office Manager/Society Editor
City, STATE, 11/1997 - 04/2020
  • Interacted and communicated daily with area schools, community leaders, law enforcement and local organizations in regards to news stories, and/or public notifications.
  • Facilitated sales of 'Retail and Classified' advertising to individual and business clients.
  • Met and exceeded sales goals for special sections printed in the newspaper.
  • Direct contact representative for submission of all legal notices that were published in the paper.
  • Direct contact representative for submission of obituary notices, photos and pricing inquiries for all funeral homes.
  • Direct contact representative for schools, local church leaders and members in regards to church news, submitting photos and upcoming community events.
  • Created and digitally designed layout for multiple pages that were published in the newspaper, as well as responsible for converting pages to digital format where they could successfully be uploaded and viewed online.
  • Performed numerous office/clerical operations daily: entered new customer accounts, updated existing customer accounts, answered multi-line phone system, processed payments, deposited collections, purchased office supplies, monitored and submitted various reports, and greeted/assisted walk-in clients with payments and advertising needs.
  • Coordinated between billing department and customers to resolve billing issues/questions.
Youngblood's RV Super Center - Parts/Service Clerk
City, STATE, 05/1992 - 10/1997
  • Performed accounts payable/receivable, and direct billing operations.
  • Assisted clients with new credit applications, and all pricing, billing and product inquiries.
  • Monitored product inventory and placed new orders as needed.
  • Answered customer inquiries regarding product availability and shipment.
  • Answer phone and scheduled RV service appointments.
  • Identified and recommended products for clients waiting on assistance from sales manager to establish trust and increase sales.

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Resume Overview

School Attended

  • Paducah Community College
  • Graves County High School

Job Titles Held:

  • Service Writer
  • Office Manager/Society Editor
  • Parts/Service Clerk

Degrees

  • High School Diploma

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