Dependable Service Writer with 4 years of experience providing job workflow management and operations assistance to the Service department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.
Personable customer service professional offering over 8 years of experience resolving account and service concerns for The Auto industry customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Handle all types of customer service requirements in fast paste environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 40+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature and ability to multitask.
Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
We are very family oriented so every chance we get we love spending time with my Sister and our niece. I'm very creative so I'm always decorating or creating a new painting or scrap book for one of my family members.
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