- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Slack and Zoom.
Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking owner, sales, service writer, and manager roles accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Resourceful salesman gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.
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First Vehicle Services – Adams, OK,
- Presented accurate estimates to inform customers of service charges and expectations.
- Conferred with customers to understand service needs and write up accurate orders.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Scheduled and coordinated work for more than 22-24 customers each day in fast-paced [Type] setting.
- Promoted add-on services to increase department revenue, increasing bills 50% on average.
- Consulted with customers regarding needs and addressed concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Crosstown Auto Repair/ BP Auto Repair – City, STATE,
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Delivered service and support to each customer, paving way for future business opportunities.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Common Cents Auto Sales – City, STATE,
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Developed and maintained relationships with customers while generating sales opportunities for financial products.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Processed loan applications and financial transactions following company procedures.
- Maintained records of accounts.
- Prepared and posted monthly statements to customers and collected overdue payments.
- Used various office machines to scan, fax and print financial documents.
DCTC - Rosemount, MN,
Dunwoody College of Technology - Minneapolis, MN
Kaplan Real Estateducation - Edina, MN,
Kaplan Financial Education - Edina, MN,
Credit Acceptance Corp. - Las Vegas, NV,
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Resume Overview
School Attended
- DCTC
- Dunwoody College of Technology
- Kaplan Real Estateducation
- Kaplan Financial Education
- Credit Acceptance Corp.
Job Titles Held:
- Service Writer
- Service Manager/Sales Representative
- Sales/Financial Services Representative
Degrees
- Some College (No Degree)
- Some College (No Degree)
- Master of Real Estate Development
- Licensed Insurance Producer
- Master of Finance
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