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Service Writer Resume Example

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SERVICE WRITER
Professional Summary
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Sales - Consistently generated additional revenue through skilled sales techniques. Product Promotion - Up-sold products and motivated customers to upgrade current product plans. Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Skills
  • Professional phone etiquette Excellent planner and coordinator
  • Excellent communication skills Works well under pressure
  • Articulate and well-spoken Appointment setting
  • Customer service-oriented Team building
  • Pleasant demeanor Accounting familiarity
  • Critical thinker Invoice processing
  • Filing and data archiving
  • Accounting
  • Appointment setting
  • Approach
  • Articulate
  • Attention to detail
  • Budget
  • Central point of contact
  • Closing
  • Excellent communication
  • Clientele
  • Client
  • Customer service
  • Fashion
  • Filing
  • Inventory
  • Invoice processing
  • Invoicing
  • Team building
  • Access
  • Mail
  • Office
  • Works
  • Neat
  • Policies
  • Knowledge of store
  • Reception
  • Recording
  • Sales
  • Sales reports
  • Telephone
  • Phone etiquette
Work History
Service Writer, 11/2017 to 06/2018
 Iverson's Auto Center – Mitchell, SD
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
SERVICE WRITER, 09/2003 to 07/2008
 Center Tire – Arizona
  • Tire quotes & sales, Inventory invoicing, Tire special orders.
  • Work orders, estimates and repair sales of front end suspension and steering linkage.
  • Answered an average of 60-80 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Described product to customers and accurately explained details and care of merchandise.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Organized weekly sales reports for the sales department to track product success.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Administrative Assistant, 03/2005 to 11/2005
 Carpet One – Prescott Valley, AZ
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Designed electronic file systems and maintained electronic and paper files.
  • Managed office supplies, vendors, organization and upkeep.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Directed guests and routed deliveries and courier services.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Dispersed incoming mail to correct recipients throughout the office.
Education
Associate of Arts: General, 2005
 Clarkdale, AZ
 I attended general business courses, but did not obtain a degree.
Work History
Service Writer, 11/2017 to 06/2018
 Iverson's Auto Center – Mitchell, SD
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
SERVICE WRITER, 09/2003 to 07/2008
 Center Tire – Arizona
  • Tire quotes & sales, Inventory invoicing, Tire special orders.
  • Work orders, estimates and repair sales of front end suspension and steering linkage.
  • Answered an average of 60-80 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Described product to customers and accurately explained details and care of merchandise.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Organized weekly sales reports for the sales department to track product success.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Administrative Assistant, 03/2005 to 11/2005
 Carpet One – Prescott Valley, AZ
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Designed electronic file systems and maintained electronic and paper files.
  • Managed office supplies, vendors, organization and upkeep.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Directed guests and routed deliveries and courier services.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Dispersed incoming mail to correct recipients throughout the office.
Accomplishments
  • Shadow Mountain High School Football Booster 2014-2016 PSI Seminars: Basic 8/2005, PS7 2005 Woman's leadership 2006 PLD (Pacesetter Leadership Dynamics) 2010.
Skills
  • Accounting, Appointment setting, approach, Articulate, attention to detail, budget, central point of contact, closing, Excellent communication, clientele, client, Customer service, fashion, Filing, Inventory, Invoice processing, invoicing, Team building, access, mail, office, Works, neat, policies, knowledge of store, reception, recording, sales, sales reports, telephone, phone etiquette
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    Resume Overview

    Companies Worked For:

    • Iverson's Auto Center
    • Center Tire
    • Carpet One

    Job Titles Held:

    • Service Writer
    • SERVICE WRITER
    • Administrative Assistant

    Degrees

    • Associate of Arts : General , 2005

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