Service Writer Resume Example
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SERVICE WRITER
Professional Summary
Customer Service -
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Service -
Consistently received positive feedback from guests and created repeat business by developing long-term
relationships with customers.
Sales -
Consistently generated additional revenue through skilled sales techniques.
Product Promotion -
Up-sold products and motivated customers to upgrade current product plans.
Product Sales -
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface -
Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the
phone regarding store operations, product, promotions and orders.
Monetary Transactions -
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Telephone Service -
Professionally processed 80+ calls per day, providing information and service to ensure customer
satisfaction.
Skills
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Work History
Service Writer, 11/2017 to 06/2018
Michels Corporation – Chicago , IL
Michels Corporation – Chicago , IL
- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
SERVICE WRITER, 09/2003 to 07/2008
Michels Corporation – CA
Michels Corporation – CA
- Tire quotes & sales, Inventory invoicing, Tire special orders.
- Work orders, estimates and repair sales of front end suspension and steering linkage.
- Answered an average of 60-80 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Described product to customers and accurately explained details and care of merchandise.
- Prevented store losses using awareness, attention to detail and integrity.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Organized weekly sales reports for the sales department to track product success.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Administrative Assistant, 03/2005 to 11/2005
Spectrum – Elk Grove , TX
Spectrum – Elk Grove , TX
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Designed electronic file systems and maintained electronic and paper files.
- Managed office supplies, vendors, organization and upkeep.
- Maintained the front desk and reception area in a neat and organized fashion.
- Directed guests and routed deliveries and courier services.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Dispersed incoming mail to correct recipients throughout the office.
Education
Associate of Arts: General, 2005
City, State
I attended general business courses, but did not obtain a degree.
City, State
I attended general business courses, but did not obtain a degree.
Work History
Service Writer, 11/2017 to 06/2018
Company Name – Grapevine , State
Company Name – Grapevine , State
- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
SERVICE WRITER, 09/2003 to 07/2008
Company Name – State
Company Name – State
- Tire quotes & sales, Inventory invoicing, Tire special orders.
- Work orders, estimates and repair sales of front end suspension and steering linkage.
- Answered an average of 60-80 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Described product to customers and accurately explained details and care of merchandise.
- Prevented store losses using awareness, attention to detail and integrity.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Organized weekly sales reports for the sales department to track product success.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Administrative Assistant, 03/2005 to 11/2005
Company Name – City, State
Company Name – City, State
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Designed electronic file systems and maintained electronic and paper files.
- Managed office supplies, vendors, organization and upkeep.
- Maintained the front desk and reception area in a neat and organized fashion.
- Directed guests and routed deliveries and courier services.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Dispersed incoming mail to correct recipients throughout the office.
Accomplishments
- Shadow Mountain High School Football Booster 2014-2016 PSI Seminars: Basic 8/2005, PS7 2005 Woman's leadership 2006 PLD (Pacesetter Leadership Dynamics) 2010.
Skills
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Resume Overview
Job Titles Held:
- Service Writer
- SERVICE WRITER
- Administrative Assistant
Degrees
- Associate of Arts : General , 2005
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