Service Writer Resume Example
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SERVICE WRITER
Summary
Outgoing Service Writer talented in allocating service jobs to technicians. Customer-focused and practiced in handling insurance and warranty claims, as well as negotiating vendor pricing. Diligent in understanding customers' expectations and service department functions allowing quick and effective solutions to problems.
Skills
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Experience
Service Writer|Michels Corporation - San Diego , CA|12/2020 - Current
- Presented accurate estimates to inform customers of all service charges and expectations.
- Worked with sales personnel to price and schedule repair needs on new and used RVs.
- Conferred with customers to understand service needs and write up accurate orders.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Tracked job status by entering work orders and change orders into Karmak database.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
Sales and Services Advisor|Rosewood Hotels & Resorts - Santa Barbara , CA|11/2019 - 11/2020
- I am in a dual role, I work as both teller and banker.
- Selling is a major focus for all on the floor and we jumped from the fourth to first quartile in only a few months.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Responded to walk-in requests for financial assistance and devised personalized solutions.
- Leveraged market data and competitive insights to increase client profitability.
Server|Carlyle - Washington , DC|03/2007 - 05/2009
- I was responsible for opening the restaurant which included setting up patio seating and light prep work as well as tracking inventory.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Calculated charges, issued table checks and collected payments from customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Assistant|Berry Global Group Inc. - Augusta , KY|01/2002 - 11/2006
- I worked directly with some of the biggest architects in the Washington D.C.
- Area scheduling meetings and coordinating shoots.
- I was responsible for all billing and payments.
- Proficient in Microsoft Office, Word and Excel as well as ARG
- Capable of monitoring multiple emails and creating spreadsheets
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Shift Supervisor|Starbucks - City , STATE|09/2001 - 11/2006
- I was in charge of placing food and coffee orders from our supplier, balancing tills, making the schedule, training baristas on the floor after returning from class, and many other operational tasks.
- Collaborated with team members to improve performance and implement training updates.
- Assisted upper management with daily operations to meet standards of service and quality.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Education and Training
Community College Of Denver|City, StateSome College (No Degree): Social Work
Washington Lee High School|City|06/2000High School Diploma
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Resume Overview
School Attended
- Community College Of Denver
- Washington Lee High School
Job Titles Held:
- Service Writer
- Sales and Services Advisor
- Server
- Assistant
- Shift Supervisor
Degrees
- Some College (No Degree) : Social Work
High School Diploma
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