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Service Writer Resume Example

Resume Score: 80%

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SERVICE WRITER
Professional Summary

Dependable Service Writer with 1 years of experience providing job workflow management and operations assistance to service department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.

Performance-oriented assistant manager bringing 15 year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.

Personable Service Writer accomplished in coordinating all service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.

Handle all types of customer service requirements in different environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of numerous customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature and ability to multitask.

Knowledgeable and dedicated customer service professional with extensive experience in retaila and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Well-qualified manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15 in years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate in store systems. Effective at operating within all regulations and all department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skills

Forklift certified

Inventory specialist

Lead by example

Work History
Service Writer, 05/2020 to Current
IMCO Inc. – Commerce City, CO
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Logged work orders and change orders into Software database to track job status.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests for products, services and company information.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Extruder Operator, 02/2019 to 02/2020
Royal Canine – Fremont, NE
  • Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
  • Changed out screens, dies and inserts to fit different production needs.
  • Took apart machinery, cleaned parts and replaced damaged or worn out components.
  • Monitored process and work station information to guarantee accuracy and avoid workflow impediments.
  • Started up and ran extrusion lines producing wide range of products for Industry OEMs.
  • Measured extruded products to identify imperfections and adjusted controls to adhere to project specifications.
  • Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
  • Operated multiple extrusion lines to extrude various tubes, wires and structural shapes used in manufacturing of pet food products.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
  • Examined and troubleshot extrusion equipment including extruder, controls, system process.
Diesel Technician, 08/2018 to 03/2019
Just In Tools – Commerce City, CO
  • Completed warranty services and submitted required paperwork.
  • Inspected tractors and trailers for repair and maintenance needs.
  • Replaced parts such as belts, hoses and motors on different systems.
  • Removed components and completed repairs or installed new replacements.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Inspected all vehicle systems to assess function and uncover defects.
  • Documented findings and all actions taken.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Installed new systems and components in vehicles.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Performed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Developed and maintained courteous and effective working relationships.
Assistant Store Manager, 03/2008 to 10/2017
Walmart – Omaha, NE
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached all sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 32%.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff of 300+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Analyzed and interpreted store trends with Software to facilitate planning.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired and trained numerous staff associates and equipped to comply with company policies and procedures.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 32% in 13 years.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for 300+ employees within given timeframe.
Education
Basic: BasicFremont Senior High School - Fremont, NE
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • IMCO Inc.
  • Royal Canine
  • Just In Tools
  • Walmart

School Attended

  • Fremont Senior High School

Job Titles Held:

  • Service Writer
  • Extruder Operator
  • Diesel Technician
  • Assistant Store Manager

Degrees

  • Basic :

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