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Service Writer Resume Example

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SERVICE WRITER
Summary
  • Key Experience
  • Inventory Control Specialist Parts Manager
  • SAP (Systems, Applications, and Products) System- 15+years' experience
  • Control Cycle Audits Distribution Supervisor Sales Associate
  • Fuel Evaluation and Reconciliation Data Entry
  • Communication and Organization
  • 30+ years of Inventory/Procurement
  • 30+ years of Medium/Heavy-Duty Trucks/Bus Parts
  • 25+ years of experience in Management
  • 25+ years in SAP knowledge
  • 25+ years of Budgeting
  • 2 1/2 years in Parts Sales and Service
Skills
  • Writing of Purchase Orders
  • Writing requests for BID Specifications and Qualifications for advertisements for vendors
  • Organization
  • Communication
  • Parts Research Information in Assets, Benefits, and Cost Effectiveness
  • Strong communication skills
  • Good motivational skills
  • Strong negotiation skills
  • Exceptional organizational skills
  • Awareness of internal and external customer needs
  • Call Center
  • Strong communication skills
  • Contracts
  • Negotiation
  • Organizational skills
  • Procurement
  • Purchasing
  • Research
  • Sales
  • SAP software
  • Shipping
  • Status reports maintenance
  • Client communication
  • Warranty processing
  • Cost estimates
  • Communicating with clients
  • Coordinating schedules
  • Microsoft Office expertise
  • Report creation
  • System implementation
  • Report generation
  • Office equipment proficiency
  • Fleet dispatching
  • Technologically savvy
  • Reliable and trustworthy
  • Relationship building
  • Leadership
  • Multitasking
  • Work ethic
  • Writing work tickets
  • EPA requirements
  • Customer Service
  • Hazmat knowledge
  • Maintenance scheduling
Experience
07/2020 to Current
Service WriterTranSource Truck and Trailer － Salisbury, NC
  • Presented accurate estimates to inform customers of all service charges and expectations.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved high quality marks on quality assurance evaluations through surveys.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Collaborated with customers to offer solutions to service needs.
  • Defined department objectives and monitored performance to facilitate operations.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Created written estimates and obtained customer consent to proceed.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
01/2018 to 05/2020
Front Counter/Service CounterRush Truck Enterprises － Charoltte, NC
  • Provided service for the Parts Counter in garage to expedite parts needed to repair vehicles for the mechanics.
  • Researched parts for International Trucks, Hino, Isuzu, Cummins, Allison Transmission, Fleetrite, and Fleetguard.
  • Procured Parts from other Dealerships and Parts Warehouses.
  • Administered the Receiving and Invoicing for work orders given out to mechanics.
  • Performed front counter sales of parts for light, medium, and heavy- duty trucks.
  • Performed Accounting for billed, ordered, and researched parts for walk-in customers using computer systems for Hino, Isuzu, International, Allison, and other vendor's web-based parts systems.
  • Pulled, billed, and ordered parts that were called in to Call Center to be picked up by customer.
  • Communicated with emails from customers to research and obtain parts for their fleet.
  • Stocked parts for warehouse.
  • Balanced coverage on back counters when in high demand.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
07/2008 to 01/2018
Inventory Control Specialist / Parts ManagerUnion County Public Schools － Monroe, NC
  • Managed, Distributed, Organized all parts, supplies, and material orders, shipping and receiving for approximately 385 buses, and 50 maintenance employees.
  • Conduct inventory cycle counts and annual inventory.
  • Research and analyze discrepancies, reviewing minimum/maximum quantities to make stock adjustments according while tracking all parts and supplies.
  • Research parts catalogs for heavy duty truck and automotive applications while obtaining vendor quotes and determining cost effective purchases.
  • Access parts via deal supplied CD-ROMS and web-based systems including SAP.
  • Order fuel from suppliers and reconcile fuel quantity on hand using Fuel Master Program.
  • Track product warranty and maintenance agreements.
  • Organize files, vendor information, product catalogs, and comparative price listings, Data and Maintenance of parts inventory in state computerized fleet and vehicle management system.
  • Daily communication with mechanics, parts vendors, salespersons, and school system personnel.
  • Negotiate with dealerships on maintenance and warranty services and contracts.
  • Dispatch mechanics to repair broken down vehicles.
  • Provide inventory status and equipment cost reports to the Director as needed.
  • Assist Shop foreman in daily operations of garage, and fuel routes.
  • Write and research bids, contracts and purchasing agreements.
  • Back up Property Manager when needed.
  • Enter Purchase Orders, check request and reimbursements in the AS400 system when needed.
  • Monitor and access North Carolina Purchasing and Contract system to ensure using proper vendor and parts specification for procurement of parts and supplies.
  • Expedite communication between upper level management and general personnel.
  • Assist subordinates and supervisors in identifying and resolving problems.
  • Consult with supervisors to determine their needs and priorities.
  • Supervise and manage work schedules for (1) parts clerks and (1) cost clerks.
  • Provide repair estimates for vehicle accident damage.
  • Provide inventory status and equipment cost reports to the Director as needed.
  • Assist Shop foreman in daily operations of garage, and fuel routes.
  • Monitor fluid management systems.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Reviewed accuracy of vendor credits by analyzing receipt of returned materials.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Investigated and resolved variances with inventory records.
07/1989 to 07/2008
Parts Manager/Parts ClerkCharlotte Mecklenburg School District － Charlotte, NC
  • Manage all parts, supplies, and material orders, shipping and receiving for fleet of 1400 vehicles and 5 staging areas.
  • Estimated annual parts budget exceeding 13.5M Distribute parts, supplies and materials to 80 maintenance employees.
  • Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Organize and maintain parts warehouse.
  • Conduct inventory cycle counts and annual inventory for 5 staging areas.
  • Research and analyze discrepancies, make adjustment according.
  • Research parts catalogs for heavy duty truck and automotive applications.
  • Write bid specs and qualifications for advertisement to vendors.
  • Write PO's for purchase of parts, tools and equipment for 5 areas.
  • Expedite communication between upper level management and general personnel.
  • Assist subordinates and supervisors in identifying and resolving problems.
  • Consult with supervisors to determine their needs and priorities.
  • Supervise and manage work schedules for (5) parts clerks and (4) cost clerks.
  • Provide repair estimates for vehicle accident damage.
  • Provide inventory status and equipment cost reports to the Director as needed.
  • Monitor and access state contract and vendor system to ensure using proper vendor for procurement of parts and supplies.
  • Obtain vendor quotes and determine cost effective purchases.
  • Access parts via deal supplied CD-ROMS and web-based systems.
  • Review minimum/maximum quantities to determine stock level requirements for 5 staging areas.
  • Determine what method of payment to include, purchase orders or P-card.
  • Solicit new product and parts information; assess benefits and cost effectiveness.
  • Order, receive, stock, and track all parts and supplies.
  • Daily communication with mechanics, parts vendors, salespersons, and school system personnel.
  • Negotiate with dealerships on maintenance and warranty services and contracts.
  • Dispatch mechanics to repair broken down vehicles.
  • Provide inventory status and equipment cost reports to the Director as needed.
  • Assist Shop foreman in daily operations of garage, and fuel routes.
  • Write and research bids, contracts and purchasing agreements.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Recruited and hired qualified candidates to fill open positions.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Reviewed budgetary data for accuracy and consistency with goals and objectives.
  • Consulted with finance directors to establish procedures in accordance with program changes to facilitate long-term planning.
  • Assisted finance director in analyzing and reconciling proposed expenditures with anticipated revenues.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Reviewed and organized records of items that were purchased and any costs relating to purchases.
  • Purchased the highest quality products for the lowest possible price.
  • Negotiated with vendors and suppliers and administered contracts.
Education and Training
1983
High School DIPLOMAMonroe High School
System Knowledge

Knowledge of several computer systems and dealer software.

  • AS400
  • Karmak/Fusion
  • SAP
  • Asist
  • International
  • Mack/Volvo
  • Cummins
  • Allison
  • Bendix
  • Microsoft
  • Hino
  • Isuzu
  • Most web bases systems
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Resume Overview

Companies Worked For:

  • TranSource Truck and Trailer
  • Rush Truck Enterprises
  • Union County Public Schools
  • Charlotte Mecklenburg School District

School Attended

  • Monroe High School

Job Titles Held:

  • Service Writer
  • Front Counter/Service Counter
  • Inventory Control Specialist / Parts Manager
  • Parts Manager/Parts Clerk

Degrees

  • High School DIPLOMA

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