Service Writer Resume Example
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SERVICE WRITER
Summary
- Key Experience
- Inventory Control Specialist Parts Manager
- SAP (Systems, Applications, and Products) System- 15+years' experience
- Control Cycle Audits Distribution Supervisor Sales Associate
- Fuel Evaluation and Reconciliation Data Entry
- Communication and Organization
- 30+ years of Inventory/Procurement
- 30+ years of Medium/Heavy-Duty Trucks/Bus Parts
- 25+ years of experience in Management
- 25+ years in SAP knowledge
- 25+ years of Budgeting
- 2 1/2 years in Parts Sales and Service
Skills
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Experience
07/2020 to Current
Service WriterCummins － Whitestown , IN
- Presented accurate estimates to inform customers of all service charges and expectations.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Conferred with customers to understand service needs and write up accurate orders.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Achieved high quality marks on quality assurance evaluations through surveys.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered service and support to each customer, paving way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Collaborated with customers to offer solutions to service needs.
- Defined department objectives and monitored performance to facilitate operations.
- Pitched in to complete various duties during peak periods or employee absences.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Created written estimates and obtained customer consent to proceed.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Established and enforced clear safety policies to protect workers from injury.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
01/2018 to 05/2020
Front Counter/Service CounterRush Truck Enterprises － City , STATE
- Provided service for the Parts Counter in garage to expedite parts needed to repair vehicles for the mechanics.
- Researched parts for International Trucks, Hino, Isuzu, Cummins, Allison Transmission, Fleetrite, and Fleetguard.
- Procured Parts from other Dealerships and Parts Warehouses.
- Administered the Receiving and Invoicing for work orders given out to mechanics.
- Performed front counter sales of parts for light, medium, and heavy- duty trucks.
- Performed Accounting for billed, ordered, and researched parts for walk-in customers using computer systems for Hino, Isuzu, International, Allison, and other vendor's web-based parts systems.
- Pulled, billed, and ordered parts that were called in to Call Center to be picked up by customer.
- Communicated with emails from customers to research and obtain parts for their fleet.
- Stocked parts for warehouse.
- Balanced coverage on back counters when in high demand.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
07/2008 to 01/2018
Inventory Control Specialist / Parts ManagerUnion County Public Schools － City , STATE
- Managed, Distributed, Organized all parts, supplies, and material orders, shipping and receiving for approximately 385 buses, and 50 maintenance employees.
- Conduct inventory cycle counts and annual inventory.
- Research and analyze discrepancies, reviewing minimum/maximum quantities to make stock adjustments according while tracking all parts and supplies.
- Research parts catalogs for heavy duty truck and automotive applications while obtaining vendor quotes and determining cost effective purchases.
- Access parts via deal supplied CD-ROMS and web-based systems including SAP.
- Order fuel from suppliers and reconcile fuel quantity on hand using Fuel Master Program.
- Track product warranty and maintenance agreements.
- Organize files, vendor information, product catalogs, and comparative price listings, Data and Maintenance of parts inventory in state computerized fleet and vehicle management system.
- Daily communication with mechanics, parts vendors, salespersons, and school system personnel.
- Negotiate with dealerships on maintenance and warranty services and contracts.
- Dispatch mechanics to repair broken down vehicles.
- Provide inventory status and equipment cost reports to the Director as needed.
- Assist Shop foreman in daily operations of garage, and fuel routes.
- Write and research bids, contracts and purchasing agreements.
- Back up Property Manager when needed.
- Enter Purchase Orders, check request and reimbursements in the AS400 system when needed.
- Monitor and access North Carolina Purchasing and Contract system to ensure using proper vendor and parts specification for procurement of parts and supplies.
- Expedite communication between upper level management and general personnel.
- Assist subordinates and supervisors in identifying and resolving problems.
- Consult with supervisors to determine their needs and priorities.
- Supervise and manage work schedules for (1) parts clerks and (1) cost clerks.
- Provide repair estimates for vehicle accident damage.
- Provide inventory status and equipment cost reports to the Director as needed.
- Assist Shop foreman in daily operations of garage, and fuel routes.
- Monitor fluid management systems.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
- Reviewed accuracy of vendor credits by analyzing receipt of returned materials.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Investigated and resolved variances with inventory records.
07/1989 to 07/2008
Parts Manager/Parts ClerkCharlotte Mecklenburg School District － City , STATE
- Manage all parts, supplies, and material orders, shipping and receiving for fleet of 1400 vehicles and 5 staging areas.
- Estimated annual parts budget exceeding 13.5M Distribute parts, supplies and materials to 80 maintenance employees.
- Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
- Organize and maintain parts warehouse.
- Conduct inventory cycle counts and annual inventory for 5 staging areas.
- Research and analyze discrepancies, make adjustment according.
- Research parts catalogs for heavy duty truck and automotive applications.
- Write bid specs and qualifications for advertisement to vendors.
- Write PO's for purchase of parts, tools and equipment for 5 areas.
- Expedite communication between upper level management and general personnel.
- Assist subordinates and supervisors in identifying and resolving problems.
- Consult with supervisors to determine their needs and priorities.
- Supervise and manage work schedules for (5) parts clerks and (4) cost clerks.
- Provide repair estimates for vehicle accident damage.
- Provide inventory status and equipment cost reports to the Director as needed.
- Monitor and access state contract and vendor system to ensure using proper vendor for procurement of parts and supplies.
- Obtain vendor quotes and determine cost effective purchases.
- Access parts via deal supplied CD-ROMS and web-based systems.
- Review minimum/maximum quantities to determine stock level requirements for 5 staging areas.
- Determine what method of payment to include, purchase orders or P-card.
- Solicit new product and parts information; assess benefits and cost effectiveness.
- Order, receive, stock, and track all parts and supplies.
- Daily communication with mechanics, parts vendors, salespersons, and school system personnel.
- Negotiate with dealerships on maintenance and warranty services and contracts.
- Dispatch mechanics to repair broken down vehicles.
- Provide inventory status and equipment cost reports to the Director as needed.
- Assist Shop foreman in daily operations of garage, and fuel routes.
- Write and research bids, contracts and purchasing agreements.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Recruited and hired qualified candidates to fill open positions.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Optimized supply chain to reduce materials costs and improve distribution.
- Reviewed budgetary data for accuracy and consistency with goals and objectives.
- Consulted with finance directors to establish procedures in accordance with program changes to facilitate long-term planning.
- Assisted finance director in analyzing and reconciling proposed expenditures with anticipated revenues.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Reviewed and organized records of items that were purchased and any costs relating to purchases.
- Purchased the highest quality products for the lowest possible price.
- Negotiated with vendors and suppliers and administered contracts.
Education and Training
1983
High School DIPLOMAMonroe High School
System Knowledge
Knowledge of several computer systems and dealer software.
- AS400
- Karmak/Fusion
- SAP
- Asist
- International
- Mack/Volvo
- Cummins
- Allison
- Bendix
- Microsoft
- Hino
- Isuzu
- Most web bases systems
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Resume Overview
School Attended
- Monroe High School
Job Titles Held:
- Service Writer
- Front Counter/Service Counter
- Inventory Control Specialist / Parts Manager
- Parts Manager/Parts Clerk
Degrees
- High School DIPLOMA
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