LiveCareer-Resume

service writer resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Accomplished Service Writer with [Number] years' success in assisting with daily business operations in [Industry]. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service. Personable Service Writer accomplished in coordinating [Type] service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations. Dependable Service Writer with [Number] years of experience providing job workflow management and operations assistance to [Type] department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers. Handle all types of customer service requirements in [Type] environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of [Number]+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask. Performance-oriented [Job Title] bringing [Number]-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language]. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Friendly [Job Title] with [Number] years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in [Software] with training in [Area of expertise] services. Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Motivated [Job Title] of [Number] years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Skills
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Information Updates
  • Upselling Products and Services
  • Order and Refund Processing
  • Store Presentation
  • Warranty Processing
  • Special Requests
  • Interpretation and Translation Services
  • Accurate Estimates
  • Client Communication
  • Courteous with Strong Service Mindset
  • Needs Assessment
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Account Management
Work History
Service Writer, 09/2019 to 07/2020
Brookside Equipment Sales IncSan Diego, CA,
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into [Software] database to track job status.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved issues by coordinating with [Department] department.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Orchestrated efficient service schedules to meet need of [Number]+ customers per day in fast-paced [Type] environment.
  • Scheduled [Number] jobs in average [Timespan] to meet [Type] project milestones.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Provided [Timespan] job status reports to promote quick and accurate service.
  • Boosted service revenue [Number]% by proactively promoting additional service options.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted available products and services to customers during service, account management and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Resolved [Type] issues over phone with [Number] customers daily.
  • Optimized customer support by establishing collaborative service environment.
  • Entered orders into [Type] computer database system.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
  • Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in [Timeframe] business.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided ongoing guest service.
  • Operated POS system to itemize and complete average of [Number] customer purchases.
  • Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
  • Stocked shelves and managed inventory through [Action] and [Action].
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
  • Developed, updated and organized [Software] databases to handle customer and [Type] data.
  • Devised workaround solutions for [Type]-related issues, resulting in [Result].
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
  • Scored in top [Number]% of employees for successful [Action].
  • Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
  • Validated [Type] and [Type] paperwork to boost [Area of expertise] efficiency.
  • Contributed to annual store sales of $[Amount] per [Timeframe].
Parts Specialist, 01/2016 to 08/2019
Serco GroupCity, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed, marketed and sold full range of products and support services.
  • Educated associates on market trends and stayed up-to-date on forecasts.
Motorcycle Mechanic, 09/2015 to 01/2016
Tj's Cycle Sales & ServiceCity, State,
  • Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
  • Inspected and replaced tires and suggested best type of tires based on customer needs and riding history.
  • Specialized in servicing foreign manufacturers' makes and used tools specific to brand.
  • Repaired or modified motorcycle frame, enhancing durability and structural integrity.
  • Fabricated parts and components for repairs to motorcycle frame adding support and durability.
  • Dismantled and rebuilt engines to diagnose and repair problems.
  • Performed brake repairs and servicing for effective and safe braking.
  • Performed maintenance on different categories and brands of motorcycles.
  • Cleaned, sanded, repaired and replaced engine parts before reassembly.
  • Operated diagnostic equipment to better educate customers on problems with their vehicles.
  • Disassembled subassembly units checking alignment, freedom of movement and corrosion control.
  • Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
  • Replaced defective parts using hand or powers tools, arbor presses and flexible power presses.
  • Replaced and maintained headlights, handlebar controls and mufflers for functional or aesthetic reasons.
  • Mounted, balanced or checked tire condition or pressure.
  • Used blueprints and technical instructions to make repairs to and replacements of motorcycle subassemblies such as brakes, forks and transmissions.
  • Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
  • Connected vehicles to test panels for diagnostic testing, measuring for performance indicators such as ignition timing and generator output to identify faults.
  • Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.
  • Worked with clients to develop plans for ordering, installing and aligning parts and performing detail work.
Education
Training Degree: Kawasaki, Honda, Suzuki, Expected in 05/2015 to Motorcycle Mechanics Institute A Div. of Universal Technical Institute - Phoenix, AZ
GPA:
High School Diploma: , Expected in 05/2013 to Rochelle ISD - Rochelle, TX,
GPA:

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Resume Overview

School Attended

  • Motorcycle Mechanics Institute A Div. of Universal Technical Institute
  • Rochelle ISD

Job Titles Held:

  • Service Writer
  • Parts Specialist
  • Motorcycle Mechanic

Degrees

  • Training Degree
  • High School Diploma

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