Service representative Resume Example
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SERVICE REPRESENTATIVE
Summary
Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.
Highlights
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Experience
August 2005 to Current
Transamerica Life Insurance CompanyDallas , TXService representative
- Use my knowledge of all pertinent Social Security laws, rules, regulation when determining clients eligibility to for benefits.
- Provide assistance to beneficiaries, general public,field office,Health Care Financial Administration (HCFA),Social Service and other governmental/non-governmental agency.
- Resolve Title II and Title XVi technical claim involving medical and non-medical issue.
- Edit relevant SSA electronic records and database in connection with Debt Billing System
- Resolve customer disputes regarding non-receipt of checks, overpayment recovery,benefit calculations.
- Communicate orally and in writing with beneficiaries, co-worker and in public/private sectors with a variety of education level.
July 2002 to May 2005
Maine HealthBristol , MECase Manager
- Manage cases of family unit assisting with access with appropriate services including medical,housing and education.
- Interpret complex law,regulation and written guidelines.
- Plan and organized workload and work deadline.
- Communicate clear concisely orally and in writing with clients and supporting agency.
February 2001 to March 2002
Corizon Health, Inc.Nampa , IDSexual Assault Counselor
- Manage high volume of victims of sexual assault,domestic violence and at risk youth.
- Interpret agency policies,rules and regulations regarding new/ current applicants and recipients.
- Dealt constructively with hostile,resistant and emotionally distressed individual.
- Work jointly with a variety of public,private agencies to create treatment plan.
Education
2000
Contra Costa College
City, StateSocial Service
Associate of Arts
City, StateSocial Service
Associate of Arts
- Coursework in Urban Studies and Economics
- Coursework in Law and Political Science
- Coursework in Urban Planning and Development
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Resume Overview
School Attended
- Contra Costa College
Job Titles Held:
- Service representative
- Case Manager
- Sexual Assault Counselor
Degrees
- Social Service Associate of Arts
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