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Service representative Resume Example

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SERVICE REPRESENTATIVE
Summary

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.

Highlights
  • Data collection and analysis
  • Analytical thinker
  • Citizen engagement
  • Employee relations
  • Creative problem solver
  • Local government background
  • Public speaking
Experience
August 2005 to Current
Social Security Administration Oakland, CA Service representative
  • Use my knowledge of all pertinent Social Security laws, rules, regulation when determining clients eligibility to for benefits.
  • Provide assistance to beneficiaries, general public,field office,Health Care Financial Administration (HCFA),Social Service and other governmental/non-governmental agency.
  • Resolve Title II and Title XVi technical claim involving medical and non-medical issue.
  • Edit relevant SSA electronic records and database in connection with Debt Billing System
  • Resolve customer disputes regarding non-receipt of checks, overpayment recovery,benefit calculations.
  • Communicate orally and in writing with beneficiaries, co-worker and in public/private sectors with a variety of education level.
July 2002 to May 2005
Lifetime Oakland, CA Case Manager
  • Manage cases of family unit assisting with access with appropriate services including medical,housing and education.
  • Interpret complex law,regulation and written guidelines.
  • Plan and organized workload and work deadline.
  • Communicate clear concisely orally and in writing with clients and supporting agency.
February 2001 to March 2002
Highland Hospital Oakland, CA Sexual Assault Counselor
  • Manage high volume of victims of sexual assault,domestic violence and at risk youth.
  • Interpret agency policies,rules and regulations regarding new/ current applicants and recipients.
  • Dealt constructively with hostile,resistant and emotionally distressed individual.
  • Work jointly with a variety of public,private agencies to create treatment plan.
Education
2000
Contra Costa College
San Pablo, CA Social Service
Associate of Arts
  • Coursework in Urban Studies and Economics
  • Coursework in Law and Political Science
  • Coursework in Urban Planning and Development
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Resume Overview

Companies Worked For:

  • Social Security Administration
  • Lifetime
  • Highland Hospital

School Attended

  • Contra Costa College

Job Titles Held:

  • Service representative
  • Case Manager
  • Sexual Assault Counselor

Degrees

  • Social Service Associate of Arts

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