service representative resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.

  • Data collection and analysis
  • Analytical thinker
  • Citizen engagement
  • Employee relations
  • Creative problem solver
  • Local government background
  • Public speaking
07/2005 to Current Service representative Transamerica Life Insurance Company | Dallas, TX,
  • Use my knowledge of all pertinent Social Security laws, rules, regulation when determining clients eligibility to for benefits.
  • Provide assistance to beneficiaries, general public,field office,Health Care Financial Administration (HCFA),Social Service and other governmental/non-governmental agency.
  • Resolve Title II and Title XVi technical claim involving medical and non-medical issue.
  • Edit relevant SSA electronic records and database in connection with Debt Billing System
  • Resolve customer disputes regarding non-receipt of checks, overpayment recovery,benefit calculations.
  • Communicate orally and in writing with beneficiaries, co-worker and in public/private sectors with a variety of education level.
06/2002 to 04/2005 Case Manager Maine Health | Bristol, ME,
  • Manage cases of family unit assisting with access with appropriate services including medical,housing and education.
  • Interpret complex law,regulation and written guidelines.
  • Plan and organized workload and work deadline.
  • Communicate clear concisely orally and in writing with clients and supporting agency.
01/2001 to 02/2002 Sexual Assault Counselor Corizon Health, Inc. | Nampa, ID,
  • Manage high volume of victims of sexual assault,domestic violence and at risk youth.
  • Interpret agency policies,rules and regulations regarding new/ current applicants and recipients.
  • Dealt constructively with hostile,resistant and emotionally distressed individual.
  • Work jointly with a variety of public,private agencies to create treatment plan.
Expected in 2000 Associate of Arts | Social Service Contra Costa College, San Pablo, CA GPA:
  • Coursework in Urban Studies and Economics
  • Coursework in Law and Political Science
  • Coursework in Urban Planning and Development

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Resume Overview

School Attended

  • Contra Costa College

Job Titles Held:

  • Service representative
  • Case Manager
  • Sexual Assault Counselor


  • Associate of Arts

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