LiveCareer-Resume

service representative resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Customer service specialist, with 20 years experience in a Call Center Environment. Driven individual with proven Customer Service, Sales, Work Force Administration and Management skills. Proficient in Excel, Word and PowerPoint. Excellent oral and written communication skills.

Core Strengths
  • Customer service expert
  • Active listening skills
  • Telecommunication skills
  • Strong organizational skills
  • Energetic work attitude
Work Experience
Service Representative, 04/2008 - 01/2015
Transamerica Life Insurance Company Natick, MA,

PROVIDE SUPERIOR CUSTOMER SERVICE, WHILE MAINTAINING A HIGH PERCENTAGE OF ON LINE AVAILABILITY. RESPOND TO CUSTOMERS VIA INBOUND TELEPHONE CALLS. INTERACT WITH A HIGH VOLUME OF CUSTOMERS ON A DAILY BASIS. SET COMPETITIVE DAILY SALES GOALS. COMMUNICATES INFORMATION TO THE CUSTOMER ON SERVICE ORDERS, BILLING, EQUIPMENT AND COLLECTIONS. UTILIZE COMPUTER SKILLS TO MAKE ORDER ENTRIES, SCHEDULE INSTALLATIONS, MAKE CHANGES TO EXISTING CUSTOMER ACCOUNTS, AND DISCUSS BILLING. USE CONSULTATIVE SALES TECHNIQUES AND ENSURE CUSTOMER SATISFACTION BY RECOMMENDING INTEGRATED TELECOMMUNICATIONS SOLUTIONS TO MEET THE CUSTOMERS NEEDS. MAINTAINED QUALITY SALES AND SERVICE, WHILE EXCEEDING CALL PER HOUR AND AVERAGE HANDLE TIME GOALS FOR THE CENTER. WORK WITH A COMPUTER TERMINAL AND MANAGE INFORMATION FROM SEVERAL DATABASES TO COMPLETE TRANSACTIONS WITH THE CUSTOMER. EFFECTIVELY FACILITATE AND RESOLVE CUSTOMER COMPLAINTS AND ISSUES. ASSIST WITH COORDINATION OF THE FOLLOWING FOR THE CALL CENTER: PAYROLL, ATTENDANCE MANAGEMENT, SCHEDULING AND TRACKING VACATION & ENTITLEMENT TIME, SCHEDULED AND TRACKED ALL COMPLIANCE AND CONTINUATION TRAINING, BUILDING AND SAFETY MANAGEMENT INCLUDING THE SCHEDULING & TRACKING OF QUARTERLY SAFETY MEETINGS AND SAFETY OBSERVATIONS. RESPONSIBLE FOR COORDINATION OF EQUIPMENT LEASE ROLLS FOR COMPUTERS, MONITORS ETC.

Call Center Administrator, 03/2006 - 04/2008
Alex Alternative Experts, Inc. Miami, FL,

MANAGE THE PREMISES, FACILITIES, AND HANDLE THE ADMINISTRATIVE RESPONSIBILITIES FOR THE CONSUMER CALL CENTER LOCATED IN BAKERSFIELD. COORDINATE THE FOLLOWING FOR THE CALL CENTER: PAYROLL ADMINISTRATION, ATTENDANCE MANAGEMENT, ADMINISTRATION OF POSITIVE DISCIPLINE, VACATION & ENTITLEMENT TIME, LABOR RELATIONS INCLUDING PERSONNEL MOVEMENT AND UNION ISSUES, POLICIES AND COMPLIANCE PROGRAMS, EVENTS RECOGNITION PROGRAMS, TRAINING COORDINATION, UNION RELATIONS, REPORTING TRENDING, BUILDING AND SAFETY MANAGEMENT, SECURITY EMERGANCY SITE COORDINATION. ASSISTED WITH ORDERING LARGE PURCHASING ITEMS SUCH AS FURNITURE AND EQUIPMENT. PRIMARY RESPONSIBILITIES RELATED TO CALL CENTER OPERATIONS: PLANS, SCHEDULES, COORDINATES TRAINING AND ACTIVITIES TO MEET OPERATING PARAMETERS.

Service Representative, 07/2004 - 03/2006
Transamerica Life Insurance Company New York, NY,

PROVIDE SUPERIOR CUSTOMER SERVICE, WHILE MAINTAINING A HIGH PERCENTAGE OF ON LINE AVAILABILITY. RESPOND TO CUSTOMERS VIA INBOUND TELEPHONE CALLS. INTERACT WITH A HIGH VOLUME OF CUSTOMERS ON A DAILY BASIS. SET COMPETITIVE DAILY SALES GOALS. COMMUNICATES INFORMATION TO THE CUSTOMER ON SERVICE ORDERS, BILLING, EQUIPMENT AND COLLECTIONS. UTILIZE COMPUTER SKILLS TO MAKE ORDER ENTRIES, SCHEDULE INSTALLATIONS, MAKE CHANGES TO EXISTING CUSTOMER ACCOUNTS, AND DISCUSS BILLING. USE CONSULTATIVE SALES TECHNIQUES AND ENSURE CUSTOMER SATISFACTION BY RECOMMENDING INTEGRATED TELECOMMUNICATIONS SOLUTIONS TO MEET THE CUSTOMERS NEEDS. MAINTAINED QUALITY SALES AND SERVICE, WHILE EXCEEDING CALL PER HOUR AND AVERAGE HANDLE TIME GOALS FOR THE CENTER. WORK WITH A COMPUTER TERMINAL AND MANAGE INFORMATION FROM SEVERAL DATABASES TO COMPLETE TRANSACTIONS WITH THE CUSTOMER. EFFECTIVELY FACILITATE AND RESOLVE CUSTOMER COMPLAINTS AND ISSUES

Customer Service Representative, 11/2001 - 07/2004
Ewing Irrigation Springdale, AR,

PROVIDE SUPERIOR CUSTOMER SERVICE. RESPOND TO CUSTOMERS VIA INBOUND TELEPHONE CALLS. INTERACT WITH A HIGH VOLUME OF CUSTOMERS ON A DAILY BASIS. ASSIST CUSTOMERS WITH BILLING QUESTIONS AND MAKE PAYMENT ARRANGEMENTS. ASSIST AS A CASHIER BY ACCEPTING PAYMENTS ON CUSTOMERS ACCOUNTS. COMMUNICATES INFORMATION TO THE CUSTOMER ON SERVICE ORDERS, BILLING, AND COLLECTIONS. UTILIZE COMPUTER SKILLS TO MAKE ORDER ENTRIES, SCHEDULE INSTALLATIONS, MAKE CHANGES TO EXISTING CUSTOMER ACCOUNTS, AND DISCUSS BILLING. WORK WITH A COMPUTER TERMINAL AND MANAGE INFORMATION FROM SEVERAL DATABASES TO COMPLETE TRANSACTIONS WITH THE CUSTOMER. EFFECTIVELY FACILITATE AND RESOLVE CUSTOMER COMPLAINTS AND ISSUES. ASSIST CUSTOMERS WITH REPAIR ISSUES.


Coach Leader, 05/1999 - 11/2000
Ewing Irrigation Stanton, CA,

RESPONSIBLE FOR SUPERVISING 15-20 SALES AND SERVICE REPRESENTATIVES IN A CALL HANDLING CENTER. RESPONSIBLE FOR COACHING, DEVELOPING AND MONITORING OF ALL AGENTS ON TEAM. SET COMPETITIVE DAILY SALES GOALS FOR TEAM AND HELPED INDIVIDUAL TEAM MEMBERS SET DAILY SALES GOALS. PROVIDE FEEDBACK TO REPRESENTATIVES ON ALL APPLICABLE ISSUES, INCLUDING ANNUAL AND SEMI-ANNUAL PERFORMANCE EVALUATIONS. HANDLE CUSTOMER ESCALATIONS. ADMINISTER AND MONITOR COMPANY POLICY AND GUIDELINES TO ENSURE HIGH QUALITY SALES AND PROFESSIONAL CUSTOMER SERVICE. WORK CLOSELY WITH OTHER MEMBERS OF THE MANAGEMENT TEAM.

Customer Service Representative, 11/1997 - 05/1999
Pacific Bell / AT&T City, STATE,

PROVIDE SUPERIOR CUSTOMER SERVICE, WHILE MAINTAINING A HIGH PERCENTAGE OF ON LINE AVAILABILITY. RESPOND TO CUSTOMERS VIA INBOUND TELEPHONE CALLS. INTERACT WITH A HIGH VOLUME OF CUSTOMERS ON A DAILY BASIS. SET COMPETITIVE DAILY SALES GOALS. COMMUNICATES INFORMATION TO THE CUSTOMER ON SERVICE ORDERS, BILLING, EQUIPMENT AND COLLECTIONS. UTILIZE COMPUTER SKILLS TO MAKE ORDER ENTRIES, SCHEDULE INSTALLATIONS, MAKE CHANGES TO EXISTING CUSTOMER ACCOUNTS, AND DISCUSS BILLING. USE CONSULTATIVE SALES TECHNIQUES AND ENSURE CUSTOMER SATISFACTION BY RECOMMENDING INTEGRATED TELECOMMUNICATIONS SOLUTIONS TO MEET THE CUSTOMERS NEEDS. MAINTAINED QUALITY SALES AND SERVICE, WHILE EXCEEDING CALL PER HOUR AND AVERAGE HANDLE TIME GOALS FOR THE CENTER. WORK WITH A COMPUTER TERMINAL AND MANAGE INFORMATION FROM SEVERAL DATABASES TO COMPLETE TRANSACTIONS WITH THE CUSTOMER. EFFECTIVELY FACILITATE AND RESOLVE CUSTOMER COMPLAINTS AND ISSUES.


Educational Background
Diploma: Architectural Drafting, Expected in 1982
-
PHOENIX INSTITUTE OF TECHNOLOGY - Phoenix, AZ.
GPA:
Status -

Trade/Vocational Training school

Select One: Business, Expected in
-
MESA COMMUNITY COLLEGE - Phoenix, AZ
GPA: GPA: 3.51982
Status -

Select One: BUSINESS , Expected in
-
Arizona State University - Phoenix, AZ.
GPA: GPA: 3.2
Status -

EMPHASIS ON BUSINESS AND BUSINESS MANAGEMENT

Skills

COACHING, CUSTOMER SERVICE, QUALITY, SALES, SUPERVISING, Professional and friendly, Multi-tasking

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • PHOENIX INSTITUTE OF TECHNOLOGY
  • MESA COMMUNITY COLLEGE
  • Arizona State University

Job Titles Held:

  • Service Representative
  • Call Center Administrator
  • Service Representative
  • Customer Service Representative
  • Coach Leader
  • Customer Service Representative

Degrees

  • Diploma
  • Select One
  • Select One

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: