Reliable and friendly person who quickly learns and masters new concepts and skills. Passionate
about helping customers and creating a satisfying experience for internal and external costumer.
Skill Highlights
Strong organizational skills
Active listening skills
Sharp problem solverā
Opening/closing procedures
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Adaptive team player
Education and Training
Casa Roble High SchoolOrangevale, CAExpected in 2015 ā āHigh School Diploma:General Education - GPA:General Education
Work Experience
Afni, Inc. - Service Representative Phoenix, AZ, 06/2015 - 11/2016
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding customer service.Ā
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Arbor Company - Server Knoxville, TN, 01/2015 - 07/2016
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Delivered exceptional, friendly and fast service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Continually kept carpets and floor clear of debris.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Promoted and endorsed the company to bring in new business.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Completed opening and closing checklists according to set standards.
Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
Assisted servers and dining room hosts and quickly responded to guests' needs.
Provided high quality service.
Greeted guests in a pleasant and courteous manner.
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