Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Reliable and friendly person who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience for internal and external costumer.
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver​
  • Opening/closing procedures
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
Education and Training
Casa Roble High School Orangevale, CA Expected in 2015 High School Diploma : General Education - GPA : General Education
Work Experience
Afni, Inc. - Service Representative
Phoenix, AZ, 06/2015 - 11/2016
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding customer service. 
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.

Arbor Company - Server
Knoxville, TN, 01/2015 - 07/2016
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Delivered exceptional, friendly and fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Continually kept carpets and floor clear of debris.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Promoted and endorsed the company to bring in new business.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Completed opening and closing checklists according to set standards.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Provided high quality service.
  • Greeted guests in a pleasant and courteous manner.
Planet Fitness - Sales Associate
Palm Harbor, FL, 2014 - Current
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicated information to customers about product quality, value and style.
  • Processed shipments and maintained organized stock shelves.
Mount Dora Sushi Co - Hostess/Busser
City, STATE, 08/2010 - 12/2012
  • Maintained visually appealing and effective displays for the entire restaurant.
  • Maintained the restaurant standards of cleanliness and orderly product placement.
  • Helped with the needs of multiple customers simultaneously in a fast- paced restaurant environment.
  • Built and maintained effective relationships with peers and upper management.
Skills
Adobe, Adobe Photoshop, allergies, Cash handling, closing, Detail-oriented, fashion, fast, In-Design, MS Office, peak, quality, servers, phone, Time management

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Resume Overview

School Attended

  • Casa Roble High School

Job Titles Held:

  • Service Representative
  • Server
  • Sales Associate
  • Hostess/Busser

Degrees

  • High School Diploma

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