Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Service Porter aiming to apply 5 plus years of dealership support and customer satisfaction. Well-versed in generating service tickets and supporting parts and service department members to achieve exceptional service.

  • Ensuring customer satisfaction
  • Janitorial duties
  • Sweeping and mopping
  • Trash pickup
  • Inventory maintenance
  • Safe use of cleaning materials
  • Dusting furniture
  • Building maintenance
  • Industrial equipment knowledge
  • Materials transport
  • Preventive Maintenance
  • Performance improvement
  • Power tool knowledge
  • OSHA requirements
  • Hand tool expertise
  • Basic electrical knowledge
  • Work orders
  • Facilities maintenance
  • Vehicle parking and retrieval
  • Vehicle theft protection
  • Lot monitoring
  • Anti-theft equipment
  • Guest service
Work History
09/2021 to Current Service Porter Ken Garff | Cheyenne, WY,
  • Adhered to company safety regulations and OSHA requirements.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Cleaned and organized building areas as required.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Increased workplace safety by immediately reporting potential hazards.
  • Performed cleaning and maintenance duties as directed.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Parked and retrieved cars according to customer needs.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Enhanced driver safety by securing lot and escorting individuals.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Answered questions and provided information about dealership policies and rates for service and service intervals.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Reviewed driver IDs before allowing entrance parking area or drive vehicles.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Delivered above and beyond service to VIP guests at property.
  • Assigned and verified vehicle claim tickets upon arrival and retrieval.
  • Communicated with coworkers and managers about completed duties.
  • Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
  • Cleaned and organized the tire rooms, service drive, back lot and garbage area.
04/2021 to 08/2021 Auto Parts Countersales AutoZone | City, STATE,
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Moved engine parts to designated bays for deliveries using pallet jacks and ladders while overseeing safety procedures.
  • Maintained clean and neat parts counter and sales floor.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained extensive understanding of common problems and methods for repair.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and mechanical component issues.
  • Stocked and managed stock of parts.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Adhered to company guidelines for performance and compliance.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Delivered merchandise to business locations for use in automotive repairs or direct sales.
01/2020 to 07/2020 Car Wash Employee Nascar Carwash | City, STATE,
  • Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
  • Increased sales by 5% by upselling and recommending services and products to customers.

  • Provided exceptional customer service by recommending and apprising customers on service options, pricing and savings opportunities through memberships or promotional information.
  • Performed exterior waxing, carpet shampooing and leather treatment.
  • Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
  • Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
  • Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Expected in 05/2022 Associate of Arts | Business Management College of DuPage, Glen Ellyn, IL GPA:
  • Received HEERF and Coronavirus Response Student Funds

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School Attended

  • College of DuPage

Job Titles Held:

  • Service Porter
  • Auto Parts Countersales
  • Car Wash Employee


  • Associate of Arts

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