, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Service Porter aiming to apply 5 plus years of dealership support and customer satisfaction. Well-versed in generating service tickets and supporting parts and service department members to achieve exceptional service.
Skills
Ensuring customer satisfaction
Janitorial duties
Sweeping and mopping
Trash pickup
Inventory maintenance
Safe use of cleaning materials
Dusting furniture
Building maintenance
Industrial equipment knowledge
Materials transport
Preventive Maintenance
Performance improvement
Power tool knowledge
OSHA requirements
Hand tool expertise
Basic electrical knowledge
Work orders
Facilities maintenance
Vehicle parking and retrieval
Vehicle theft protection
Lot monitoring
Anti-theft equipment
Guest service
Work History
09/2021 to CurrentService Porter Ken Garff | Cheyenne, WY,
Adhered to company safety regulations and OSHA requirements.
Demonstrated commitment through impeccable attendance and quality performance.
Cleaned and organized building areas as required.
Sanitized high-traffic areas and equipment with approved cleaning supplies.
Increased workplace safety by immediately reporting potential hazards.
Performed cleaning and maintenance duties as directed.
Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Determined customer needs by asking relevant questions and listening actively to responses.
Parked and retrieved cars according to customer needs.
Escorted drivers to vehicles and helped load or carry large items.
Enhanced driver safety by securing lot and escorting individuals.
Responded to customer requests efficiently and with knowledgeable assistance.
Answered questions and provided information about dealership policies and rates for service and service intervals.
Removed safety hazards, soiled items and trash from customer areas.
Reviewed driver IDs before allowing entrance parking area or drive vehicles.
Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Delivered above and beyond service to VIP guests at property.
Assigned and verified vehicle claim tickets upon arrival and retrieval.
Communicated with coworkers and managers about completed duties.
Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
Cleaned and organized the tire rooms, service drive, back lot and garbage area.
04/2021 to 08/2021Auto Parts CountersalesAutoZone | City, STATE,
Inspected parts for defects, removing damaged parts and replacing with new ones.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Assisted customers in finding appropriate parts promptly.
Ordered parts from various distributors to fulfill demands.
Conducted cash handling, credit card transactions and register closeout at end of business day.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Moved engine parts to designated bays for deliveries using pallet jacks and ladders while overseeing safety procedures.
Maintained clean and neat parts counter and sales floor.
Organized parts storage and stocked inventory according to established guidelines.
Researched vehicles and parts via physical catalogs and electronic means.
Maintained extensive understanding of common problems and methods for repair.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Processed and reshelved return orders, checking for discrepancies, potential usage and mechanical component issues.
Stocked and managed stock of parts.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Adhered to company guidelines for performance and compliance.
Diagnosed malfunctions after looking at damaged unit in depth.
Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
Trained and mentored junior employees on regulations, best practices and performance strategies.
Delivered merchandise to business locations for use in automotive repairs or direct sales.
01/2020 to 07/2020Car Wash EmployeeNascar Carwash | City, STATE,
Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
Increased sales by 5% by upselling and recommending services and products to customers.
Provided exceptional customer service by recommending and apprising customers on service options, pricing and savings opportunities through memberships or promotional information.
Performed exterior waxing, carpet shampooing and leather treatment.
Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Education
Expected in 05/2022Associate of Arts | Business ManagementCollege of DuPage, Glen Ellyn, ILGPA:
Received HEERF and Coronavirus Response Student Funds
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