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service porter resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Service Porter aiming to apply 5 years of dealership support and customer satisfaction. Well-versed in generating service tickets and supporting parts and service department members to achieve exceptional service.

Skills
  • Safety and compliance
  • Provide Excellent Customer Service
  • Ensuring customer satisfaction
Work History
Service Porter, 11/2018 - Current
Jerry Seiner South Jordan South Jordan, UT,
  • Communicated with coworkers and managers about completed duties.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Greeted customers upon arrival at the dealership.
  • Receive customer vehicles for distribution to the detail, or repair shop of the dealership
  • Drive customers from their home to the dealership as well as return them home while repairs are made to their vehicles
  • Pick up and deliver automotive parts
  • Wash and car for customer vehicles
  • Assess all loaner vehicles for dmage and various items upon rental to customer and upon customer return of a loaner vehicle
Sales Porter, 07/2015 - 11/2018
Martin Management Group Ontario, CA,
  • Maintained physical appearance of lot to attract customers to business.
  • Enhanced intake process by greeting and assisting customers promptly.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Parked and retrieved cars according to customer needs.
  • Cleaned and organized sales room
  • Organized lot by arranging multiple cars per once a week.
  • Communicated with coworkers and managers about completed duties.
  • Reported unlawful parking jobs.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Moved cars around lot to increase space efficiency.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Reviewed driver IDs before allowing entrance parking area or drive vehicles.
Pizza Delivery Driver, 03/2016 - 09/2018
Papa John's Charlottesville, VA,
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Secured food to prevent loss and maintain freshness during transport.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Formed personal rapport with customers to promote repeat business and skillfully represent Pizza Hut.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
  • Performed pre-delivery vehicle preparation, monitored technical equipment and processes and followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote efficiency and food and service quality.
  • Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
  • Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Presented customers with bills and receipts to collect payment for items delivered.
Education
High School Diploma: , Expected in 05/1996
-
A. Crawford Mosley High School - Lynn Haven, FL
GPA:
Status -

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Resume Overview

School Attended

  • A. Crawford Mosley High School

Job Titles Held:

  • Service Porter
  • Sales Porter
  • Pizza Delivery Driver

Degrees

  • High School Diploma

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