Service Porter Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Service Porter aiming to apply [Number] years of dealership support and customer satisfaction. Well-versed in generating service tickets and supporting parts and service department members to achieve exceptional service. Detail-oriented Porter with [Number] years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety.

  • Trash pickup
  • Janitorial duties
  • Sweeping and mopping
  • Ensuring customer satisfaction
  • Safe use of cleaning materials
  • Building maintenance
  • Dusting furniture
  • Inventory maintenance
  • Safety and compliance
  • Hand tool expertise
  • Plumbing knowledge
  • Industrial equipment knowledge
  • Performance improvement
  • Work orders
  • Materials transport
  • Preventive Maintenance
  • Basic electrical knowledge
  • OSHA requirements
  • Power tool knowledge
  • Facilities maintenance
  • Forklift Operation
  • Materials Handling
  • Order Picking and Processing
  • Production Scheduling
  • Logging Paperwork
  • Optimizing Efficiency
  • Inventory Staging
  • RFID Tracking
  • Material Inventory
  • Heavy Industrial Equipment
  • Production Reporting
  • Overhead Crane Operator Training
  • Packing and scanning
  • Heavy equipment operations
  • Shipping and receiving
  • Stock management
  • Safe equipment operation
  • Daily vehicle inspections
  • Materials movement
  • Project estimation and bidding
  • Front end loader operations
  • Interpreting maps and instructions
  • Residential construction
  • Commercial construction
  • Loader controls
  • Project Management
  • Safety program understanding
  • Blueprints and schematics
  • Operations support
  • Equipment monitoring
  • Power and Hand Tools
  • Machinery Operations
  • Assembly and Production
  • Quality Assurance Controls
  • Machine Operation
  • Hardware and software installation
  • System monitoring
  • Virtualization
  • Technical Analysis
  • Software Patches
  • Waxing and buffing
  • Maintenance
  • Commercial Equipment Operations
  • Cleaning
  • Scheduling
  • Budgeting
  • Repair
  • New Construction
  • Power Tools
  • Predictive and Preventive Maintenance
  • Equipment Cleaning
  • Machinery Cleaning
  • Chemical handling
  • Sanitation Practices
  • Crew Management
  • Disinfection Practices
  • MSDS Documentation
  • Laundry
  • Lawn mowing
  • HAZMAT knowledge
  • Chemical cleaners
  • Bloodborne Pathogen training
  • Painting and plastering
  • Tile and grout care
  • Vehicle interiors maintenance
  • Mattress services
  • Carpet types expertise
  • Upholstery cleaning
  • Residential cleaning
  • Cleaning techniques
  • Solution mixing procedures
  • Documentation understanding
  • Sanitizing skills
  • Design principles
  • Customer Interaction
  • Issue Analysis
  • Blueprints and Schematics
  • Project Estimation and Bidding
  • New Construction and Renovation
  • Extensive Organizational Skills
  • Inventory oversight
  • Equipment calibration
  • Plant Operations Support
  • Team Training
  • Production Assistance
  • Roofing
  • Environmental compliance
  • Construction management
  • Safety Equipment
  • HVAC systems
  • Cost Control
  • Plumbing
  • Time management
  • Mechanical Knowledge
  • Repair services
  • Project support
  • Troubleshooting
  • Drywalling
  • Customer rapport
  • [Type] installation knowledge
  • Hand tool knowledge
  • [Type] equipment knowledge
  • [Type] component repair
  • Preventive and Reparative Maintenance
  • Power Tool Proficiency
  • Hand Tool Expertise
  • Electrical Installation and Repair
  • Troubleshooting and Diagnostics
  • Mechanical Aptitude
  • Customer Relationship Management
  • Service reports
  • Inspecting vehicles
  • Ticket writing
  • Replacing parts
  • System repairs
  • Scheduled Services
  • Rebuilding Engines
  • Managing Parts
  • Maintenance Procedures
  • Installing Equipment
  • Electrical Failure Expertise
Work History
02/2021 to 12/2021
Service Porter Amerifleet Boston, MA,
  • Communicated with coworkers and managers about completed duties.
  • Properly operated vacuums, floor polishers and [Type] equipment to avoid malfunctions and expensive repairs.
  • Cleaned and organized [Room], [Room], and [Room].
  • Checked inventory levels for [Type] and [Type] cleaning products and placed orders to restock.
  • Performed cleaning and maintenance duties as directed.
  • Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
  • Cleaned and organized building areas as required.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Monitored proper and safe waste disposal.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Assessed high-traffic areas, including hallways, lobby areas and reception for cleanliness.
  • Adhered to company safety regulations and OSHA requirements.
  • Increased workplace safety by reporting potential hazards to [Job Title].
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Promoted products, services or programs to create greater demand for cross-performing opportunities.
  • Ordered materials, supplies or equipment for special projects.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Evaluated employee performance quarterly and annual reviews.
07/2019 to 10/2019
Cook/closer National Western Life Insurance Company Austin, TX,
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Safely used kitchen equipment and reduced risk of injuries and burns.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Transitioned between breakfast and lunch service.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
  • Ordered and received products and supplies to stock kitchen areas.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Met production requirements for banquet and outlet desserts and breakfast pastries.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
01/2018 to 06/2019
Sales Associate Carrier Enterprise TN, State,
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Provided first-rate service to all customers and potential customers.
  • Helped resolve client problems quickly with superior customer service.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Promoted and up-sold products and services to meet needs of customers.
  • Worked to build relationships with customers and built potential for additional sales.
  • Assisted call-in customers with questions and orders.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Educated customers by providing hands-on [Product] demonstrations and explaining benefits and advantages of using [Product].
  • Created and implemented sales strategies to successfully meet company targets.
  • Provided pricing information to customers regarding specific products.
  • Responded to telephone and in-person requests for information.
  • Used strong customer service skills to develop loyal customer base, increasing repurchasing rate [Number]%.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Maximized customer retention by resolving issues quickly.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions and assisted customers with item selection and location.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Demonstrated features, answered questions and offered solutions.
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Maintained consistent [Type] sales by developing and deepening positive customer connections.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Processed product returns and assisted customers with other selections.
  • Conducted daily follow-up calls to answer client's questions and manage sales process.
  • Provided sales and customer service assistance to walk-in traffic
  • Processed transactions by calculating purchase totals and collecting payments.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Motivated and trained [Number] team members to meet and exceed sales goals through positive reinforcement.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Identified prospects' needs and provided information on suitable products and services.
  • Processed credit and debit card payments to complete purchasing experience.
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Interacted with approximately [Number] customers daily to provide personalized product guidance, resolve issues and open new accounts.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Built and maintained strong relationships with wholesalers.
  • Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
  • Maintained customer accounts and relationships.
  • Emphasized product specifications to meet customer needs.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Monitored orders and delivered status updates to customers regarding arrivals.
01/2003 to 12/2005
Sales Manager Citgo Gas Station City, STATE,
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Targeted new markets and increased sales 100% through proactive sales and negotiation techniques.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Assisted sales team with completing customer transactions and managing issues.
Expected in 06/2003
Reavis Highschool - Burbank, IL,

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Resume Strength

  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Reavis Highschool
Job Titles Held:
  • Service Porter
  • Cook/closer
  • Sales Associate
  • Sales Manager
  • GED

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