service operations specialist resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
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Professional Summary

PROFILE SUMMARY Creative Operations Specialist with talents in executing effective operating rhythms and management systems structures. Adept at analyzing, articulating and solving various problems. Analytical and organized with the ability to work independently or as a part of a team. Dynamic and enthusiastic professional seeking positions in travel, advising, and administrative support.

  • Account Management
  • Case data management
  • Process and procedure development
  • Public relations
  • Rapport building
  • Issue resolution
  • Investigative research
  • Public speaking
Work History
01/2019 to Current
Service Operations Specialist Autonation, Inc. Maitland, FL,
  • Maintain effective client relationships, ensuring retention of existing businesses and referrals of new clients.
  • Assist clients daily via email and phone; responsible for making changes to client programs and proactively determining issue resolution.
  • Perform filing and data management as well as drafting and editing Account Management Team memos.
  • Researched and led acquisition of new office management process that significantly streamlined efficiency and accountability when dealing with client issues.
  • Managed day-to-day tasks including drafting meeting agendas, supplying advance materials, obtaining signature fields for contracts and financial documents, on-boarding new clients, and updating current client materials.
  • Assisted various departments with change by communicating new improvement plans and expectations for operations.
  • Worked with employer clients to understand requirements and provide exceptional account management service and client satisfaction.
  • Created curricula, instructions, documents and written tests for various types of training courses.
08/2017 to 12/2018
Licensed Advisor City Of Louisville, Ky Louisville, KY,
  • Consult with customers to determine and satisfy their current health coverage needs, providing sound medical insurance advice based on organizational products and their benefits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Proactively determine personal recommendations based on demographic area, provider network, benefits, and finances of each individual household.
  • Assist members with year round applications, claims, and payments through affiliated carriers and exchanges.
  • Facilitate new hire training on effective case management, enhancing the overall customer experience, and improving employee performance.
  • Promote administrative support by tracking applications and enrollments, navigating claims processing status, and reviewing completed case work for fellow advisors.
  • Built relationships with clients through active listening and education talents to provide excellent service.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
08/2016 to 06/2017
  • Recruited students on campus to consider study abroad opportunities through the International Programs and Services office as well as through affiliate programs.
  • Encouraged students on campus to achieve study abroad goals that meet their educational, financial, and individual travel needs.
  • Developed and edited spreadsheets, flyers, handbooks, and office documentation for marketing, student files, and intercollegiate processing.
  • Advocated for study abroad at marketing events such as classroom presentations, Study Abroad 101, and on campus student life events.
  • Partnered with school administrators, teachers and parents or guardians to provide students with appropriate and adequate counseling support in school.
  • Identified and eliminated safety hazards and issues during travel.
  • Continuously strengthened relationships with international partners through effective communication and active listening.
  • Kept student passports, visa information and other paperwork current and organized for easy access and use.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
Expected in 2017 to to
Bachelor of Arts: Communications and International Relations
University of Minnesota - Duluth - Duluth, MN
  • Majored in Communication Studies and International Relations
  • Participated in a study abroad program at Curtin University in Perth, Australia exploring concepts in intercultural communication practices.
  • Professional development completed in an Internship with The Humanitarian Group in Western Australia.
  • Received Knowledge Without Borders and Elliff Scholarships to conduct undergraduate anthropological research in multiple locations of Morocco through the Student Project for Amity Among Nations.
  • Thesis: Social Distance Perceptions in Morocco
  • Member of University Honors
  • Member of Black Student Association

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Resume Overview

School Attended

  • University of Minnesota - Duluth

Job Titles Held:

  • Service Operations Specialist
  • Licensed Advisor
  • Peer Advisor


  • Bachelor of Arts

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