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Service Manager /Senior Field Technician Resume Example

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SERVICE MANAGER /SENIOR FIELD TECHNICIAN
Summary

Dedicated and detail-oriented Service Manager / Senior Field Technician with 30 years of experience in prioritizing, completing multiple tasks simultaneously, influencing positive outcomes and following through to achieve project goals. Proactive leader with strengths in communication and collaboration. Flexible and goal-oriented, self-driven team player with expertise in problem solving, environmental equipment maintenance and customer relationship management.

Skills
  • Highly attentive to workplace safety
  • Interpreting diagrams
  • Self-motivated / guided
  • Conflict management
  • Customer service / relations
  • Time management / efficient
  • Preventative equipment maintenance
  • Professional communication
  • Electronics repairs
  • Natural leader
  • Accelerated learner / teachable
  • Perceptive
Experience
Service Manager /Senior Field Technician / California Steam Inc. - Elk Grove, CA12/2004 - Current
  • Designed systems and components to reduce negative environmental impacts.
  • Identified and resolved complex problems that impact project direction.
  • Completed repairs, performed preventative maintenance and kept records in quality system.
  • Facilitated environmental site assessments and recommended remediation plans.
  • Reduced process gaps by effectively training operators on equipment usage best practices.
  • Assisted product development team by collecting information on real-world use and testing equipment in field.
  • Diagnosed malfunctions to various tools, equipment and machinery components.
  • Drove projects from design stage through completion by remaining attentive to details and communicating with teammates.
  • Interfaced with manufacturer to coordinate complex equipment breakdown repairs.
  • Performed mechanical and electrical work on bio-remediation, electro-coagulation, programmable logic controls (PLC) for wastewater equipment, filtration, paper indexing, water pumps, boilers, heaters, floor care/scrubbers, pressure washers, parts washers and various other environmental machines.
  • Provided quality control and eliminated downtime to maximize revenue.
  • Processed repair documentation and performed troubleshooting for technical environmental devices.
  • Optimized performance of equipment by calibrating new, repaired and maintained pieces. Kept all equipment running by paying close attention to signs of issues and completing quality repairs.
  • Promoted accuracy through proper equipment application, compatibility, mounting techniques, programming and testing.
  • Leveraged technical knowledge and equipment operations experience to complete effective repairs.
  • Performed annual and preventive service maintenance on all systems.
  • Calibrated instrumentation and controls for environmental equipment to test function and evaluate performance.
  • Traveled to 80-110 field locations per month to evaluate equipment state and performance.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Communicated across departments regarding equipment status, issues and resolutions.
  • Sustained safety protocol by executing routine tests and ensuring proper and safe equipment handling. Applied company safety policies consistently when performing daily tasks.
Field Technician / AaquaTools Inc. - Diamond Springs, CA06/1996 - 12/2004
  • Diagnosed malfunctions to various tools, equipment and machinery components.
  • Performed annual and preventive service maintenance on all systems.
  • Leveraged technical knowledge and equipment operations experience to complete effective repairs.
  • Completed repairs, performed preventative maintenance and kept records in quality system.
  • Calibrated instrumentation and controls on pressure washers, steam cleaners, instant hot water heaters and other equipment to test function and evaluate performance.
  • Traveled to 80-110 field locations per month to evaluate equipment state and performance.
  • Applied company safety policies consistently when performing daily tasks.
  • Kept all equipment running by paying close attention to signs of issues and completing quality repairs.
  • Promoted accuracy through proper equipment application, compatibility, mounting techniques, programming and testing.
  • Performed mechanical and electrical work on pressure washers, steam cleaners and instant hot water heaters.
  • Interfaced with manufacturer to coordinate complex equipment breakdown repairs.
  • Optimized performance of equipment by calibrating new, repaired and maintained pieces.
  • Sustained safety protocol by executing routine tests and ensuring proper and safe equipment handling.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Provided quality control and eliminated downtime to maximize revenue.
Home Delivery Driver / Trainer / American Delivery Service - West Sacramento, CA04/1992 - 04/1996
  • Trained new employees on best practices, safety procedures, and customer relations.
  • Preferred delivery driver for select VIP and meticulous customers. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Drove up to 500 miles daily using tractor trailer vehicle to deliver furniture and appliances. Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
  • Avoided delivery delays by carefully planning best routes. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded and unloaded my own trailers each day. Verified loads against shipping papers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded and unloaded merchandise at stores and vendor locations. Handled merchandise in accordance with product handling standards.
  • Unloaded packages from tractor trailer trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Completed daily pre- and post-trip truck inspections to report and record any defects or malfunctions.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate. Directed efficient product loading and checked load balance to prevent on-the-road incidents.
Education and Training
Ponderosa High School - Shingle Springs, CA06/1985High School Diploma
Des Moines Iowa Mission - Des Moines, IA02/1989Missionary Church of Jesus Christ of Latter-Day Sa
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Resume Overview

Companies Worked For:

  • California Steam Inc.
  • AaquaTools Inc.
  • American Delivery Service

School Attended

  • Ponderosa High School
  • Des Moines Iowa Mission

Job Titles Held:

  • Service Manager /Senior Field Technician
  • Field Technician
  • Home Delivery Driver / Trainer

Degrees

  • Ponderosa High School - Shingle Springs, CA 06/1985 High School Diploma
    Des Moines Iowa Mission - Des Moines, IA 02/1989 Missionary Church of Jesus Christ of Latter-Day Sa

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