Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

A ten-year background Engineer providing superb field and project engineering and technical support whom is ready to acquire and sustain a position where all skills and abilities can be utilized while enhancing overall development and productivity of the organization. Committed, proactive engineer with experience in electrical testing, analysis, and project coordination. Possesses the ability to troubleshoot, repair, and maintain any instrument and instrumentation system.

  • Report preparation
  • Equipment assembly
  • Technical and diagnostic support
  • Hardware testing
  • Appropriate tool selection
  • Material ordering
  • Safety protocols
  • Planning
  • Organization
  • Working collaboratively
  • PPE use
  • Decision-making
  • Computer hardware repair
  • On-site support
  • Network installation
  • Customer management
  • Engineering operational functions
  • Diagnostic software
  • Calibration
  • Hands-on diagnostics
  • Equipment calibration
  • Component repairs
  • Troubleshooting and diagnostics
  • Inventory oversight
  • Estimating abilities
  • Reliable and trustworthy
  • Analytical
  • Schematic reading
  • Project management
  • IT skills
  • Communication
  • Friendly, positive attitude
  • Time management
  • MS Office
Service Engineer I, 01/2016 to Current
AvlLake Forest, CA,
  • Installing, maintaining, and repairing Sysmex instruments and systems, including: o Identifying and analyzing instrument problems o Repairing to meet specifications o Escalating exceptional issues to minimize customer down-time.
  • Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
  • Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
  • Monitoring and responding to communication devices during all scheduled times.
  • Supporting and providing ownership of technical issues at existing customer sites.
  • Working cross-functionally with other Sysmex Associates (SE/TC/HSAM/CAS) to ensure total customer resolution and maximize very satisfied customer base.
  • Properly documenting all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
  • Performing duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
  • Performed routine checks on machines and identified any possible problems.
  • Assisted in installing equipment and tested and maintained equipment.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
  • Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
  • Reviewed and analyzed system data to identify escalations and problems.
  • Identified problems during daily work inspections and addressed concerns.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Implemented troubleshooting techniques to resolve issue.
System Integration Engineer, 06/2015 to 12/2016
RtxFort Devens, MA,
  • Preparing work flow documents and procedures for site assessments.
  • Site assessments of machinery (pump) systems customers' existing DCS, SCADA, Communication and Equipment data acquisition systems worldwide.
  • Designing solutions KPIs and schematics with Flowserve engineers and IT team.
  • Completion of Technology Advantage (TA) OnBoarding document and review of system scope after site assessment.
  • Working with Technology Advantage design team for detailed system design for accurate cost estimate and technical solution of project scope.
  • Working with Technology Advantage design team for communications hardware and software specification.
  • Participating in pre-testing of hardware and communication layers.
  • Drafting site implementation plans and gaining approval from the end-user prior to site installation.
  • Project execution planning & design workshops in person with key stakeholders.
  • Supervising installation of field devices in accordance with established best practices worldwide.
  • Implementing communications interfaces between field devices and TA Portal or customer data system (eg.
  • DCS) utilizing technologies such as Modbus over RS485, Modbus over TCP/IP and Ethernet.
  • Implementing pre-written LabVIEW code into NI CompactRIO devices.
  • Conducting site acceptance testing of components and entire system to ensure complete system functionality in accordance with internal and customer standards.
  • Providing technical system training to both internal and external customers.
  • Participating in the development of TA training initiatives.
  • Troubleshooting and resolving technical issues in field environment.
  • Documenting technical summary of field activities performed.
  • Supporting and resolving customer issues remotely when required.
  • Contributing to TA Portal development and implementation.
  • Developing and maintaining detailed product knowledge including documentation, system components and architectures, TA Portal capabilities and operation and training tools and programs.
  • Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
  • Tested systems during each step of implementation and deployment processes.
  • Identified and resolved bottlenecks and hardware issues through troubleshooting techniques.
  • Applied system updates to reduce impact to efficiency and equipment.
  • Analyzed requirements and implemented systems to deliver comprehensive development life cycle solutions.
  • Collected, analyzed and reported product technical performance measures and key performance parameters.
Field/Project Engineer, 01/2011 to 06/2015
Api Group CorporationMitchell, SD,
  • Maintaining, troubleshooting, and repairing CO and O2 Analyzers (Bambeck Equipment) and Control Systems.
  • Assisting with software implementation of control strategies into DCS.
  • Assisting in plant specific hardware installation as part of the engineering team.
  • Training customer plant personnel in the operation and maintenance of Bambeck Equipment along with control theory.
  • Preparation of engineering packages.
  • Responsible for Furnace & Boiler efficiency/Safety in major refineries and Chemical plants by maintaining near ideal stoichiometric combustion on a continuous basis using Carbon Monoxide control systems.
  • Completion of heater sealing / surveys / studies to determine potential energy savings and current state of heater with existing instrumentation.
  • Field Engineering / Furnace Applications / Burner adjustments / Heater Tuning.
  • PID Tuning on Honeywell DCS and Foxboro systems.
  • Conducted quality control tests and directed test procedures.
  • Traveled extensively to customer sites to ascertain project requirements and discuss potential technical constraints.
  • Utilized knowledge and skills in root cause failure analysis.
  • Assessed construction techniques and troubleshooting processes to foster consistent development.
  • Provided positive customer support training experience upon project completion.
  • Hired and supervised subcontractors to improve production and ensure deadlines were met.
Education and Training
Bachelor of Science: Electrical Engineering, Expected in 08/2010
Louisiana State University - Baton Rouge, LA,
Activities and Honors
Institute for Electronics and Electrical Engineers (IEEE) National Society for Black Engineers (NSBE) LSU Alumni Association

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  • Louisiana State University

Job Titles Held:

  • Service Engineer I
  • System Integration Engineer
  • Field/Project Engineer


  • Bachelor of Science

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