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service director resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proven leadership to promote a professional brand of unmatched customer service for a major automotive dealership.

Core Qualifications
  • Qualifications
  • Consistently meets goals
  • Staff training / development
  • Budget development
  • Employee scheduling
  • Inventory / Supplies
  • Goal driven
  • Motivational
  • Team-Oriented
  • Supportive
  • Organized
Experience
Service Director, 02/2015 - Current
Del Grande Dealer Group Fremont, CA,
  • Preparing an annual operating budget, goals and objectives for each department and monitoring the department's performance.
  • Directing the hiring and training of managers for the service, parts and body departments.
  • Working with department managers to improve profitability and efficiency.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
  • Creating dealership service and pricing policies.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Service and Parts Director, 11/2011 - 03/2015
Penske Automotive Group Fairfield, CT,
  • Recruiting technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the Dealership.
  • Supervise technicians performance and arrange training programs to keep the technicians skills up to date.
  • Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible.
  • Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.
Fixed- Operations Director, 11/2004 - 11/2011
Autonation, Inc. Roseville, CA,
  • Preparing an annual operating budget, goals and objectives for each department and monitoring the department's performance.
  • Directing the hiring and training of managers for the service, parts and body departments.
  • Working with department managers to improve profitability and efficiency.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
  • Creating dealership service and pricing policies.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Fixed-Operations Director, 11/2002 - 11/2004
Autonation, Inc. Delray Beach, FL,
  • Preparing an annual operating budget, goals and objectives for each department and monitoring the department's performance.
  • Directing the hiring and training of managers for the service, parts and body departments.
  • Working with department managers to improve profitability and efficiency.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
  • Creating dealership service and pricing policies.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Service Director, 01/1992 - 10/2002
Del Grande Dealer Group Newark, CA,
  • Preparing an annual operating budget, goals and objectives for each department and monitoring the department's performance.
  • Directing the hiring and training of managers for the service, parts and body departments.
  • Working with department managers to improve profitability and efficiency.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
  • Creating dealership service and pricing policies.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Service Manager, 01/1986 - 01/1992
Bridgestone Corporation Davenport, IA,
  • Recruited technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the Dealership.
  • Supervise technicians' performance and arrange training programs to keep the team's skills up to date.
  • Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible.
  • Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.
Education
: Business, Expected in 1982
-
University of Delaware - ,
GPA:
Status - Business
Diploma: , Expected in 1977
-
Sun Valley High School - ,
GPA:
Status -
Professional Affiliations

Wicomico community college

Skills

Automotive, Budget development, budget, customer satisfaction, customer service, Directing, Staff training, hiring, Inventory, Leadership, policies, pricing, quality, Recruiting, repairs, scheduling, training programs, training programs, type

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Resume Overview

School Attended

  • University of Delaware
  • Sun Valley High School

Job Titles Held:

  • Service Director
  • Service and Parts Director
  • Fixed- Operations Director
  • Fixed-Operations Director
  • Service Director
  • Service Manager

Degrees

  • Diploma

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