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service director resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Goal-oriented Fixed Operations Director with demonstrated track record of success in improving operations, cost controls and customer relations. Talented communicator, decisive leader and strategic planner with 10+ years of progressive experience in the Automotive industry. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Database administration
  • Payroll and budgeting
  • Bookkeeping
  • Inspections
  • Customer support and assistance
  • Well-trained in CDK
  • Research and facts collecting
  • Effective customer communication
  • Microsoft Office
  • Leadership
Experience
01/2021 to Current
Service Director Greco Champlin, MN,
  • Collaborated with team members to identify and accomplish Service objectives.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Enabled each member of staff to receive development opportunities by implementing regular training.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through analysis of key metrics.
  • Managed service department budget and investigated and resolved discrepancies.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Informed and educated department employees on changes from management.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
07/2016 to 10/2020
Service and Parts Director Penske Automotive Group Bedford, OH,
  • Managed all operations, including marketing, forecasting and profit and loss analysis.
  • Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
  • Developed and deepened positive relationships with team members, customers and manufacturer representatives.
  • Reviewed daily financial reports for each department.
  • Monitored different departments for efficient use of employee and material resources.
  • Worked with vendors to negotiate prices and set delivery schedules.
  • Utilized knowledge of key performance indicators to increase revenue, resulting in $1.4 million dollar increase in corporate annual profit.
  • Recommended and authorized capital expenditures for acquisition to increase efficiency.
  • Oversaw departments including customer relations, sales and service.
  • Supported managers, leaders, and staff in achieving goals while ensuring compliance with guidelines and best practices.
  • Surpassed target sales objective by $600,000 monthly.
  • Generated, analyzed and filed daily reports with CDK
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
03/2009 to 07/2016
Service Drive Manager Autonation, Inc. Leesburg, VA,
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Built long-term relationships with clients through effective selling, and dynamic response
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Detailed operations, expected changes and typical duration of service to customers.
Education and Training
Expected in 05/2001 to to
High School Diploma:
Jack C Hays High School - Buda, TX
GPA:
Expected in 04/2020 to to
Bachelor of Science: Business Management
The University of Texas Austin - Austin, TX,
GPA:
Certifications

M5 Academy Graduate for Fixed Operations

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Resume Overview

School Attended

  • Jack C Hays High School
  • The University of Texas Austin

Job Titles Held:

  • Service Director
  • Service and Parts Director
  • Service Drive Manager

Degrees

  • High School Diploma
  • Bachelor of Science

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