Certified IT candidate with a lifelong fascination of computers teamed with hands-on technical training and seasoned experience providing customer support; utilizing critical thinking teamed with a creative mindset. A champion of communication, as well as, leadership, training, and mentoring of staff. Proven understanding on customer retention and business growth. Eager to apply technical abilities to exceed goals and expectations.
Escalations Help Desk
Microsoft (XP, Vista, 7, 8, 8.1 and 10), Linux, Max OSX, Anroid, iOS, Windows Phone, Attachmate Extra! Host (Green Screen), Command Prompt, Linux Terminal, Salesforce, Avaya, Genasys, Workday, Oracle Key Manger, Cisco Jabba, Cisco AnyConnect, ServiceNow, Microsoft Office Suite 2003 and higher including Outlook and Skype, Adobe (Flash, Photoshop, Acrobat), Java, SCCM, Autodesk (3DS Max, Maya, CAD) Game Development Engines (Unity and Unreal Engine) , Windows Active Directory, Microsoft Azure, and Virtualization Software including Citrix, and Oracle VM VirtualBox
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