service desk engineer resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents.
Skills
Windows and Linux
Excellent problem-solving abilities
Website and portal monitoring
Network maintenance
System upgrades
System backups
Data backup and retrieval
Network upgrades
Remote access technology
Excellent communication skills
Excellent diagnostic skills
Experienced in OS Windows, Red Hat Enterprise
Linux, Arch Linux
Providung
IT Help Desk support for 4500 users
Create
user account in Active Directory
Escalate
and schedule service requests that require engineer level support
Work History
11/2013 to 03/2016
Service Desk EngineerArtiflex Manufacturing – Walker, MI,
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Education
Expected in 2014 to to
Bachelor of Science: Information Systems and Technologies Voronezh Forestry Engineering Academy - Voronezh, Russia GPA:
Additional Information
Recommendation: Zueva Elena (additional information available on request) Jan Verplancke (additional information available on request) Additional information: US Permanent Legal Resident (Green Card holder);
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