Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents.
  • Windows and Linux
  • Excellent problem-solving abilities
  • Website and portal monitoring
  • Network maintenance
  • System upgrades
  • System backups
  • Data backup and retrieval
  • Network upgrades
  • Remote access technology
  • Excellent communication skills
  • Excellent diagnostic skills
  • Experienced in OS Windows, Red Hat Enterprise Linux, Arch Linux
  • Providung IT Help Desk support for 4500 users
  • Create user account in Active Directory
  • Escalate and schedule service requests that require engineer level support
Work History
11/2013 to 03/2016 Service Desk Engineer Artiflex Manufacturing | Walker, MI,
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

Expected in 2014 Bachelor of Science | Information Systems and Technologies Voronezh Forestry Engineering Academy, Voronezh, Russia GPA:
Additional Information
  • Recommendation: Zueva Elena (additional information available on request) Jan Verplancke (additional information available on request) Additional information: US Permanent Legal Resident (Green Card holder);

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Voronezh Forestry Engineering Academy

Job Titles Held:

  • Service Desk Engineer


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: