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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents.
Skills
  • Windows and Linux
  • Excellent problem-solving abilities
  • Website and portal monitoring
  • Network maintenance
  • System upgrades
  • System backups
  • Data backup and retrieval
  • Network upgrades
  • Remote access technology
  • Excellent communication skills
  • Excellent diagnostic skills
  • Experienced in OS Windows, Red Hat Enterprise Linux, Arch Linux
  • Providung IT Help Desk support for 4500 users
  • Create user account in Active Directory
  • Escalate and schedule service requests that require engineer level support
Work History
11/2013 to 03/2016 Service Desk Engineer Artiflex Manufacturing | Walker, MI,
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

Education
Expected in 2014 Bachelor of Science | Information Systems and Technologies Voronezh Forestry Engineering Academy, Voronezh, Russia GPA:
Additional Information
  • Recommendation: Zueva Elena (additional information available on request) Jan Verplancke (additional information available on request) Additional information: US Permanent Legal Resident (Green Card holder);

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School Attended

  • Voronezh Forestry Engineering Academy

Job Titles Held:

  • Service Desk Engineer

Degrees

  • Bachelor of Science

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