Working as a Service Delivery Engineer in the Network Solutions Division of Opera. Role involves being the Technical point of contact and engagement, as well as end to end responsible for the solution delivery process for a key customer - Verizon Wireless. Successfully deployed Video Optimization solution on customer bare-metal infrastructure and now working to migrate the solution to an Openstack based Cloud deployment.
Roles and Responsibilities:
• Being technical point of contact for various teams within the Verizon Wireless organization
• Technical sales support - Pre Sales engineering support, provide technical input into proposals
• Customer requirements capture, solution design and Network Integration- Currently focused on delivering the solution on Cloud.
• Solution deployment and Testing including creating solution documentations like MoPs, Acceptance test document etc.
• Technical account management responsibilities like managing client relationship, working with Product, Engineering and QA to ensure customer success by timely resolution of customer issues.
• Customer support - Troubleshoot issues, raising/responding to internal/customer tickets (jira) and carrying support pager during FOAs.
• Partner integration support - Supporting international sales partner with supports tickets and relationship building.
• Providing on site or remote training for our product.