Creative professional with extensive project experience from concept to development. Talents include: Supervised, coordinated and tracked multiples projects and ensure materials are available and completed in timely manner.
Ability to follow company policies, procedures, and methods of hazard and risk management. Excellent interpersonal skills, effective oral and written communication skills, reporting, meeting, analytical and motivational skills.
Ability to work in a fast paced environment.
Dedicated, Dependable and Multi-task-oriented.
An essential member to any business seeking to secure lasting growth through innovation and reliability.
Estimates daily load counts and schedules deliveries. Forecast Systems logistic cost.
Fluent in Spanish
Fluent in Italian
Training and development
Creative Problem Solving
Service Delivery Admin-SDA01/2006 to CurrentStaplesStoneham, MA
Directly support the daily activities of the delivery operations department and personnel.
Help and support 6 different SDOs: Sharon MA; Albany NY; Manchester CT; Port Chester NY and Stratford CT.
Handle and research the daily cargo loss report.
Processing iMatter Reports to help supervisors to create an organization where all associates feel included empowered and engaged.
Support adherence to Safety and DOT regulations by maintaining accurate driver files and communicating deficiencies to management.
Pay/Maintains invoices files from outside services for radios, uniforms, truck maintenances, leases, third party and others.
Assist in researching proof-of-delivery (POD) request from customers by location manifest and identifying signatures.
Types and prepares responses or related documents and prepare monthly reports.
Daily interaction with drivers to provide instructions and communicate company procedures.
Daily interaction with customer service to resolve any problems with the delivery Taking care of all issues with customers through "SALESFORCE.COM".
All Kronos responsibilities including Kronos Edit Document, Associate Time off Form and Meal/Breaks for drivers and material handlers 2nd - 3rd shifts.
Refuel Report All Ryder responsibility including schedule preventing maintenance-PM, breakdown, Ryder report, DVCR.
Closing out short/exceptions via 20/20 Responsible to manage/care and answer all email directed to the transportation department.
Customer Care Specialist01/2004 to 01/2006Corporate ExpressLawrence, MA
Handle customer interaction both written and verbal in accordance with the company standards.
Properly greet customers, evaluate inquiries, provide appropriate assistance, accurately process orders, and follow through to ensure customer needs are met in a complete, timely and effective manner.
Identify and resolve customer complaints to customer satisfaction, creating a win-win resolution.
Recognize and take advantage of selling opportunities to increases company revenue.
Responsible for maintaining accurate records for customers.
Provide first level support for issues regarding e-Business application.
Meet and often exceed minimum productivity requirements of 50 inbound calls per day and other divisionally assigned metrics.
Work cooperatively with peers and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained.
Successfully complete required customer service training and attend required meetings.
E*Service Specialist01/2001 to 01/2004New River Investor CommunicationsAndover, MA
Responsible for opening, maintaining and activating E*trade customer accounts.
Acted as liaison between New River and E*trade to ensure procedures and quality standards were upheld.
Assisted with developing and implementing quality control procedures.
Trained new and existing personnel on new procedures.
Translate customer requests and update record accordingly.
Handle and maintain user account information.
Added and delete records.
Industrial Engineer01/1999 to 01/2001Tiendas del Caribe C.A.Maracaibo, Venezuela
Working with three
different departments at the same time I was able to monitoring the facility to
ensure that remains safe, secure and well maintained.
goals and deadlines for the production department.
and reviewed operational reports and schedules to ensure accuracy and
administer and control budgets for contracts, equipment and supplies.
opportunities for improvements by performing jobs surveys, analyzing
operations, reviewing job loads and making recommendations.
improvements to work methods by reviewing the methods and analyzing potential
downtime and methods to increase efficiency.
recommended and installed new equipment and layouts.
of the marketing process client registration.
Strategies of promotion, marketing and
distribution, inventory analysis also determination of product with low sale.
production schedules, engineering specifications, orders and related
information to obtain knowledge of manufacturing methods, procedures and
Increased sales by 17% over a two-year period.
Bachelor of Science: Industrial Engineer1999Instituto Universitario Politécnico Santiago MariñoCabimas, VenezuelaIndustrial Engineer