LiveCareer-Resume

service clerk resume example with 9+ years of experience

Jessica Claire
Warehouse Clerk
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Resourceful Warehouse and Customer Care associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Driven to maximize productivity and customer satisfaction. Works quickly and provides knowledgeable service. Excellent communication, interpersonal and organizational abilities.

Highly efficient Fork-Lift Driver well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Skills
  • Driving
  • Task Management
  • Physical Labor
  • Computer Skills
  • Upbeat and Positive Personality
  • Troubleshooting
  • Communication
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
Work History
05/2015 to 03/2021
Service Clerk Worldwide Flight Services Kenner, LA,
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Received 13+ trailers daily
  • Increased product sales with proper product placement
  • Removed orders from storage, wrapped and staged for shipments.
  • Maneuvered forklift safely in congested and confined areas using tilting and raising.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Communicated with floor managers to determine merchandise placement.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Learned other teammates' work tasks to train as backup.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Created appealing food arrangements for party trays and specialized orders.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Observed customer purchases in line and differentiated between standard portions.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Dismounted, mounted and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
03/2013 to 04/2015
Warehouse associate Bimbo Bakeries Usa Perrysburg, OH,
  • Maintaining condition of work environment
  • Distributing and receiving equipment
  • Picking up and dropping off equipment
  • Earned wage increase in less than year
  • Dispatch/ Receive 50+ technicians daily
  • Inspected incoming and outgoing 200+ pieces of equipment to verify accuracy and prevent errors
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
10/2009 to 12/2010
Customer Service Representative National Express Corporation Beloit, WI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
Education
Expected in 06/2009 to to
High School Diploma:
The Art Institute of Atlanta - Atlanta, GA
GPA:
Expected in 05/2008 to to
High School Diploma:
Kennesaw Mountain High School - Kennesaw, GA
GPA:
Accomplishments
  • Graduated to 5 in training class
  • Skills Used
  • Computer skills and navigation
  • Customer service and care
  • Time Management
  • Education
  • Bachelors in Audio Engineering
  • The Art Institute of Atlanta - Atlanta, GA2008 to 2009
  • Diploma in General
  • Kennesaw Mountain High School - Kennesaw, GA2004 to 2008
  • Skills
  • Order Picking
  • Warehouse Experience
  • Load & Unload
  • Pallet Jack

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Resume Overview

School Attended

  • The Art Institute of Atlanta
  • Kennesaw Mountain High School

Job Titles Held:

  • Service Clerk
  • Warehouse associate
  • Customer Service Representative

Degrees

  • High School Diploma
  • High School Diploma

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