Resourceful Warehouse and Customer Care associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Driven to maximize productivity and customer satisfaction. Works quickly and provides knowledgeable service. Excellent communication, interpersonal and organizational abilities.
Highly efficient Fork-Lift Driver well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Skills
Driving
Task Management
Physical Labor
Computer Skills
Upbeat and Positive Personality
Troubleshooting
Communication
Building Customer Trust and Loyalty
Customer Retention Strategies
Order and Refund Processing
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Work History
05/2015 to 03/2021
Service ClerkWorldwide Flight Services – Kenner, LA,
Unloaded and stacked materials by raising and lowering lifting devices.
Unloaded materials and goods at designated locations for best project availability.
Received 13+ trailers daily
Increased product sales with proper product placement
Removed orders from storage, wrapped and staged for shipments.
Maneuvered forklift safely in congested and confined areas using tilting and raising.
Received cargo by lifting and moving it using hand trucks and pallet jacks.
Communicated with floor managers to determine merchandise placement.
Boosted team performance by moving materials with forklifts, cranes and other equipment.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Greeted customers at counter to fulfill requests and answer questions.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sanitized dining ware and kitchen equipment according to health code standards.
Learned other teammates' work tasks to train as backup.
Made food according to standard recipes with requested changes for customer satisfaction.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Circulated kitchen area to receive work assignments and identify support tasks.
Cooked batches of food according to standard recipes.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Created appealing food arrangements for party trays and specialized orders.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Observed customer purchases in line and differentiated between standard portions.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Checked inventory and selected products from specific locations based upon availability.
Dismounted, mounted and repaired tires according to manufacturer specifications.
Rotated, mounted and balanced tires on cars, trucks and vans.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
03/2013 to 04/2015
Warehouse associateBimbo Bakeries Usa – Perrysburg, OH,
Maintaining condition of work environment
Distributing and receiving equipment
Picking up and dropping off equipment
Earned wage increase in less than year
Dispatch/ Receive 50+ technicians daily
Inspected incoming and outgoing 200+ pieces of equipment to verify accuracy and prevent errors
Worked safely around moving machinery.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
10/2009 to 12/2010
Customer Service RepresentativeNational Express Corporation – Beloit, WI,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat business and improved sales.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Education
Expected in 06/2009
High School Diploma: The Art Institute of Atlanta - Atlanta, GA GPA:
Expected in 05/2008
High School Diploma: Kennesaw Mountain High School - Kennesaw, GA GPA:
Accomplishments
Graduated to 5 in training class
Skills Used
Computer skills and navigation
Customer service and care
Time Management
Education
Bachelors in Audio Engineering
The Art Institute of Atlanta - Atlanta, GA2008 to 2009
Diploma in General
Kennesaw Mountain High School - Kennesaw, GA2004 to 2008
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